Msa / Medical Support (Has)
· I maintained knowledge of all areas of the business office in able to communicate information and to answer questions from the Veteran's, families, caregivers and healthcare teams regarding Veteran entitlements and benefits.· I managed and collaborated with large health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs regarding the Veteran’s well-being. · I provided front-line contact with patients and staff, and set the tone for perception concerning quality of healthcare services at the VA.· Departments managed: Radiology and Laboratory (Main Hospital & Primary Care Clinic), Physical Therapy (Spinal Cord Injury – Main Hospital & 42nd Street Clinic), Dental (Primary Care Clinic).