Assist firms in developing sound technology strategies that position them for a digital transformation and to function in a data-centric culture. Areas of focus cover data governance, data engineering, data analysis/visualization, and technologies that surround business intelligence to leverage data for informational knowledge to help firms make more well-informed business decisions.

Transform the business with strategic and innovative technology business initiatives while maintaining a competitive advantage in the real estate marketplace. Direct all aspects of system integration, training of staff and sales team, project management of major initiatives, and software development to execute digital strategies.

Assist the Lotus Notes Global Manager in maintaining a framework to support the technology as the corporate communication and collaboration platform. Principle architect to upgrade the Lotus Notes global server infrastructure in over 30 countries.Designed, created, and implemented a Lotus Notes application service to support regional business units in their Internet application initiatives, resulting in 43% savings in development costs and ensured regulatory compliance of the applications through the best-practices of the corporate SDLC methodologies.Lead a global team during the design, development, and deployment phases of a worldwide Lotus Notes server upgrade consisting of 175 servers and 32,000 clients.Designed Key Performance Indicators to measure customer service by implementing ITIL service management catalog for local and regional Lotus Notes infrastructure teams.Facilitated global workshops with technical and business peers to promote cross-cultural communication and collaboration in managing the Lotus Notes environment.Responsible for the successful planning and implementation of the Y2K upgrade of the NA Lotus Notes infrastructure.Maintained and upgraded the Lotus Notes hardware to ensure service availability. Service availability of the infrastructure was consistently measured at 99.99%.Developed and published standard operating procedures, ensuring compliance with regulatory guidelines.

Created and implemented project plans for the migration of Novell servers to Windows NT. Developed and published standard operating procedures, ensuring compliance with regulatory guidelines. Successfully organized a multi-tier support team, resulting in improvements of first call response resolution by 32%, and customer service response by 51% in the first month of contract. Ensured server infrastructure maintained compliance to regulatory requirements and change management practices during a corporate merger.

Provided senior level support to desktop and help desk teams.Responsible for the development and integration of network management technologies for both Windows NT and Novell IntraNetware servers. Managed twenty Novell and eleven Windows NT servers, maintaining over 99% service availability for Lotus Notes, NDS, DHCP/DNS, SMTP, MS SQL, and file/print services for over 1,000 client nodes. Responsible for the implementation and management of the corporate Cisco network infrastructure in a mixed TCP/IP and IPX/SPX environment.

Responsible for providing direct support to administration services, and tier-two support to the help desk team. Developed and led training seminars concerning standardized installation procedures. Designed a plan to implement the Novell GroupWise messaging system to over 1,200 clients within a six-month time-frame. Negotiated multiple service contracts.