David Guyll Email & Phone Number

Shoreline, Washington, United States

Aided faculty, staff, and students visiting the Technology Support Services (TSS) office or Computer Lab for technical assistance. Provided a helpful environment for users seeking support. Collaborate with fellow technicians to conduct routine maintenance on lab machines. Configured and set up equipment for lab machines, ensuring functionality and compatibility with the technical environment. Respond promptly to Helpdesk tickets, addressing technical issues raised by students, staff, and faculty. Offer effective and efficient solutions to problems reported through team dynamics ticketing system. Assist users in resolving basic-level technical problems, including wireless connectivity issues, login/access problems, and standard troubleshooting. Provide clear and user-friendly instructions to empower users in resolving common issues independently. Reimage computers while ensuring the backup and restoration of users' data from the old computer to the new one. Execute data transfer processes with precision and attention to detail. Install new Access Points throughout the network to enhance connectivity and coverage. Utilize NetAlly LinkRunner network testing device to port map the network, ensuring efficiency and stability. Connect computers to Azure Active Directory (Intune) for streamlined user authentication and access management.

Bellevue, Washington, United States

Manage diverse distribution network of more than 150 contractors and employees, coordinating timely delivery of broad spectrum of print media over the Seattle and greater Eastside area, servicing the needs of more than 60,000 local customers. Recruit, contract, and train qualified individuals as independent contractors responsible for circulation growth and subscriber delivery, service, and retention. Ensure accurate distribution of newspaper publications and supplements to carriers. Ensure that all routes and products are delivered by established delivery deadlines and assist independent contractors to ensure deliveries are completed on time and to the customers’ satisfaction. Able to work independently, delivered routes when needed. Aided in the warehouse and distributed the newspaper. Distribute ads daily and Sunday comics to different zip codes. Charged carriers supplies and billed carried monthly supplies kept track of inventory. Ability to read manifests to distribute products

Redmond, Wa

Desktop Test pass and Triaging test environment triage and follow up on Bug and failure resolutions and make sure they resolved correctly. Identifying and submitting bugs to Operations. Ensure the desktop machine which runs the test should have the latest heartbeat, and running smoothly. Dealing with customer’s request by System Center Service Manager and Email. T3 is our working platform and the automation test pass running platform. Monitored the T3 backend service/Server status and test pass status, phone devices status, the system health status/ RLD status etc. and investigate the issue root cause, escalate the issue to other team to push the fix ASAP. Tools Used: Win debugger , Product Studio , WTT

Redmond, Wa

Excellent problem solving skills with the ability to break issues down, look at them from different perspectives, determine root cause, collect data from various sources and determine a solution which meets or exceeds business needs. Ability to interpret and take action on complex analysis. Analytical thinking with a demonstrated talent for identifying, scrutinizing, improving, and streamlining complex work processes to maximize productivity. Performing an in-depth evaluation of potential fraud investigations and develops investigations that involve monetary losses, sensitive issues, meet criteria for referral to law enforcement, or the imposition of administrative actions.

Redmond, Washington

Provide technical support and troubleshooting for Microsoft’s new Office 365 product line including MS Exchange, SharePoint, Lync Online, Identity Federation, and Exchange Federation with primary focus on leveraging technical expertise with product knowledge to support the migration from on-site domains to the Microsoft Cloud environment. Effectively manages Service Requests to ensure timely and high quality incident resolution focusing on root cause analysis, prevention, knowledge transfer and communication with customers and resolution of all issues. Supports and troubleshoots high level email flow issues with Exchange Online with access to all BPOS Exchange Online servers in all Data Centers world-wide and BES (BlackBerry Enterprise Server) support for BlackBerry devices. Supports and troubleshoots Co-Existence scenarios with Exchange, GroupWise, and Domino. Demonstrate technical competence with Microsoft Exchange Server Enterprise, Windows SharePoint Services, SharePoint Portal Server, Internet Information Server (IIS), Microsoft Windows Server, and SQL Server, Office Outlook, Office Communicator, Windows Mobile, Live Meeting, and Power Shell.

Redmond, Wa

Establish and deliver excellence in technical support for a range of Microsoft products including Business Productivity Online Services Suite (BPOS-S) including Exchange Sharepoint, Identity Federation and Exchange Federation. Leverage a range of troubleshooting and problem solving techniques including root cause analysis, prevention and knowledge transfer to identify and resolve issues at the clients' sites. Coordinate migration to Microsoft Online Services. Communicate regularly with clients to resolve Service Requests.

Redmond, Wa

Deliver the world’s best professional technical support for Business Productivity Online Services Suite (BPOS-S) products including messaging, IM communication, web conferencing, and web sites. Ensure that all Microsoft customers are satisfied with the effectiveness and efficiency of the support they receive. By utilizing knowledge of the customer environment they will deliver timely and high quality incident resolution focus on root cause analysis, prevention, and knowledge transfer. They will effectively manage cases and sub-cases to ensure timely and high quality communication with customers and resolution of all issues. Develop a relationship with both the customer and technical peers for the technology they support and related technologies in order to ensure improved collaboration and satisfaction in support.

Cyber Security Specialist

400hrs of Training, Education and Hands on Experience Network Architectures and Networking for Cyber Security, Cyber Range Testing, Hacker.

Associate Of Technical Arts Degree, Network Security And Network Technology

Cisco Networking I- III: VLSM/Router/Switch/ACL/VLANS/OSPF/EIGRP Configure Protocols/Design CISCO Wireless: LAN.