David Hill Email & Phone Number

Ayr, Gb

Led comprehensive end-to-end information security initiatives for multiple key accounts, ensuring the development and implementation of strong security measures across cross-functional teams. Directed efforts in risk assessment, security reviews, control implementation, remediation, and ongoing security improvements to safeguard sensitive data and maintain a robust security posture.Collaborated with internal stakeholders to design and implement tailored security frameworks, identifying and addressing control gaps, and ensuring that appropriate security controls were effectively applied. Conducted detailed risk assessments to evaluate potential vulnerabilities and provided strategic solutions to mitigate risks and prevent security incidents.Regularly engaged in security audits, reviews, and proactive monitoring to maintain a continuous improvement cycle, ensuring long-term security resilience.Worked with technical teams to implement remediation plans for identified vulnerabilities and provided ongoing support to ensure timely resolution. Managed documentation, prepared audit materials, and acted as the primary point of contact for security-related enquiries, supporting efforts to maintain strong security standards across the organisation.

As an IT Technician at Webhelp's Kilmarnock site, I provided essential technical support to ensure smooth operations for both onsite and remote staff. My responsibilities included troubleshooting hardware and software issues, maintaining network infrastructure, and ensuring IT systems are secure and up-to-date. I managed user access, system configurations, and provided training to staff to help them work more efficiently with technology.With a strong understanding of Windows operating systems, Active Directory, Office 365, and networking technologies, I worked diligently to resolve technical problems and implement proactive solutions that enhanced productivity and security. Offering clear communication to non-technical staff, making technology accessible and effective for everyone in the organisation.

Kilmarnock, Scotland, United Kingdom

In this role, I was responsible for establishing and managing a 50-seat call centre equipped with advanced predictive dialler technology. My primary focus was to enhance communication capabilities and streamline outbound operations for an independent mobile retailer, driving both efficiency and productivity across the centre.I played a key role in implementing and configuring the predictive dialler system, which resulted in a substantial increase in call volume and improved customer engagement rates. In addition to overseeing the day-to-day technical operations, I collaborated closely with sales and operations teams to ensure the system aligned with business goals, supporting a seamless integration of technology and business processes.Key achievements include:Spearheaded the setup of the call centre’s IT infrastructure, ensuring smooth deployment of hardware, software, and telecommunication systems. Managed ongoing maintenance and upgrades of the dialler system, ensuring optimal performance and minimising downtime. Provided technical leadership and support to the centre's staff, training teams on the use of dialler technology to maximise their productivity. Worked with leadership to optimise call strategies and improve overall operational efficiency, contributing to revenue growth. My role required a blend of technical expertise, leadership, and strategic planning, positioning me as a critical part of the company's success during my tenure.