In 1990 I founded CCNG, the first network of professional management in customer contact center, customer service and customer experience management. CCNG is a professional peer network with a vertical market focus in customer contact and support.The CCNG network is unique in access to peer experience and perspectives on a wide variety of topics include contact center application solutions, managing customer operations and the agents, customer experience management strategies, and many other topics important to the people that actually run Customer Operation Centers across the country.CCNG works with members to host content, virtual programs, webinars, on-site regional events, and Senior Leadership events for senior level customer care management. Visit CCNG.com for details about joining the CCNG network.Specialties: Executive connections in call center, contact center, customer experience management and customer care Events, webcasts, membership, online resources, peer to peer networking for contact center and customer care professionals.
Listed skills include Call Centers, Contact Centers, Customer Experience, Call Center, and 45 others.