David Alaniz Email & Phone Number

Greater Atlanta Area

Managed the planning, launch, implementation and support of diverse programs and services across worldwide locations and cross functional teams for Verizon Connect. Accountable for analyzing project and business requirements, determining user impacts, operational and field readiness and overseeing complete projects for end to end quality solutions. • Program Manager for the worldwide deployment of the GSuite enterprise-based products to include Gmail, Drive, Docs, Sheets, transitioning from the current Microsoft products that has streamline our business process.• Successfully planned and launched the FORD Smartlink device enabling 4GLTE connectivity for older model cars that enables connected features to older model cars. Integrated Verizon Media (OATH) billing systems with Verizon Connect to seamlessly support the customer.• Managing the planning, launch, implementation and support Verizon Connect legacy and acquired companies to a dedicated network environment and that consolidates the three companies into one operating model. This program will delivers a cohesive experience for end users throughout the company and provide connectivity to Verizon Corporate.• Launching into the U.S. market with a forward facing LTE camera a single solution offering US market roll-out of the LTE version of the Integrated Video forward facing camera to support video clips for existing Harsh Driving Events

• Manage the assigned programs and is responsible for all designated service and product deliverables, ensuring program goals are met and milestones are successfully achieved. • Program Manager for all After Market telematics programs. • Lead the matrix cross-functional reports that are based on functional roles for the duration of the program. • Responsible for the governance of the project through the interpreted requirements of the Program Charter and Scope as submitted by the Business Executive Sponsor and/or Business Program Manager.• Report and escalate any deliverables in jeopardy to maintain momentum in delivering to scheduled plan.momentum in delivering to scheduled plan.

Atanta

Responsible for planning and coordinating the activities of the operational teams required for supporting major customer and product launches.

Atlanta, Georgia

Developmental Senior Manager for all High Speed Internet product at Cox Communications. Coordinated support for Care and support of high speed internet products from concept to sunset. In addition to supporting core product releases, supported a myriad of trials and pilots that have solidified new evolving products and leading edge technology.Coordinated complex converged products that span all tiers of support within the corporation.Created support processes that filled the void as many support organizations consolidated and products crossed multiple tiers of technical support within the corporation that reduced customer interaction by 3% for the 4 million customer base.Created process mapping and created new processes for the Standards, Communications, Billing, and the Project Management Office in Customer Care.Formalized the support of Self Install products that enhanced the customer experience. Managed the creation of technical support desks dedicated to the High Speed Internet Self Install product.

Greater Atlanta Area

Implemented and directed the software solutions and infrastructure necessary to fully support integrated Dial and DSL internet access. Acted as the business champion during work entry, scoping and estimation phases directing teams and senior management support to attain funding of project.Delivered 5 large scale software development initiatives. Synchronized teams to deliver strategic enterprise results within 10% of budget.Designed and implemented the Fast Access Troubleshooting Tool (FTT) that has mechanized the DSL Troubleshooting flow that supports the 2.3 million DSL customer base. Reduced customer repeat calls by 7% through first call resolution.Provided all interface support for Netopia Customer Premise Equipment Management System (CPEMS), ERepair and IP End to End System (IPETE) adhering to the current implementation schedules. Delivered the interface FTT for the new RTM Siebel platform as well as implementation in to the legacy CRG platform that reduced the technical support interaction and reducing cost by 7%.

Greater Atlanta Area

Managed the 5 million dollar budget for Retail DSL Help Desk systems. Provided cost management for new development and implementation of system enhancements to include Consolidated Retail GUI, Escalation Management System and Password Authentication Support System reducing login time by 23%.Designed and implemented a broadband customer support agent product to assist in customer engagement that consolidates information from the network provisioning system, network outage system, CPE fulfillment, Customer Record Management (CRM), and associated applications.Developed a reusable Core Services application layer that is used for enterprise IVR systems and customer support applications.Developed an enterprise Escalation Management System (EMS) project that provides for a common path for the Special Care Groups to initiate customer escalation reducing case completion time by 15%.

Greater Atlanta Area

Provided technical and operations support to the customer operations division. Provide a viable and comprehensive product to support helpdesk training and customer support. Managed a team of 6 managers that implemented field and call center communications, vendor relations and call center relations.Manager for the operational implementation of BroadJump and Support.Com suite of tools. Developed life cycle for Customer Provided Equipment (Modem/Router) that has lead to a reduction in DSL activation into the Fast Access technical Help Desk.Project Manager for the smooth implementation of the Static IP/Business Products, as well as the trials for DFITL, MX, and Broadband Gateway.Trial manager for internal and external products to include Enron, Hewlett-Packard, and BCS Installer Group.

Greater Atlanta Area

Project manager for the fielding of the Army’s new attack helicopter system with primary functions of funding, equipping, and training of internal and foreign customers.Managed a 45 million dollar budget for the management of the aircraft system to include the implementation and support of foreign customers.Project Technical Advisor for an international team supporting State Department interests worldwide. Project Manager for all Aviation Contingency Operations deployment to Europe and Southwest Asia.

Greater Atlanta Area

Project Manager for the fielding of combat and logistics equipment for units under the command of the United Forces Command Headquarters. Provide standard and non-standard equipment authorization that was under the Modified Table of Equipment for general and specific combat/logistics units.

Fort Hood, Texas

Senior Aviation Training Chief for US and Allied Apache (AH64) and Kiowa Warrior (OH58D) Combat units. Provided combat readiness certification of units transitioning from the legacy aircraft to new aircraft and allied equipment. Primary advisor to the Royal Dutch Air Force and the fielding of their new AH64 combat unit.