Participated in two go-lives at Texas Children’s, as on the floor user support for upgrade of Epic 2009 to Epic 2012. First go-live at Texas Children’s main Hospital and the second at Texas Children’s new startup offsite clinic. • Trained on Epic 2012 Ambulatory and Inpatient, focusing on Epic 2012 upgrades, workflows and customer service. • Was first support contact covering three nursing stations in Emergence Center doing the go-live.• Addressed issues with Epic workflow, System processes and Hardware.• Assisted uses on Hyperspace navigation, and changes in Epic 2012.• Documented issues and escalated to Command Center following up on all issue.• Did walk-throughs with staff of New Clinic workflows from Appointment Desk to Patient Check out.

Developed test scripts building a complete suite of test on a project to document test for the Wed Content System. Performed functional and regression testing in an Agile Scrum methodology development environment, with a weekly release schedule. Document and track defects

• Updates Quality Control databases to ensuring data accuracy and integrity, bring data availability and retention up to date with national policy. Support collection and collating of data from throughout the organization. Assist in Patient Quality Control policy review. Recommend enhancement/solutions to Management. Created status reports meeting organizational deadlines while providing management information allowing more effective decisions.

Directed test team members and worked with Project Managers to define testing scope and requirements. Created test plans, test scenarios, created functional manual and automated test scripts and test files. Executed regression system and integration tests on all applications. Documented defects and verified issues were fixed correctly. • Directed and managed test team of 3. Developed comprehensive suite of automated and manual test scenarios that reduced testing time by 40% while effectively performed testing on up to 4 projects at once, meeting 100% of deadlines.• Developed testing guidelines used by entire Department that was completed and implemented ahead of schedule and used on 100% of testing projects. Advocated the benefits of testing to management and defined the role and requirements of Project Managers, Developers and Testing Team resulting in better team work, communication and efficiency. • Created detail test plans on each application, worked with Project Managers to ensure there was agreement on scope of testing and giving confidence that critical functions were tested.• Provided detailed testing results and summary reports after each test cycle, allowing project managers to make timely decisions on projects status. • Implemented a process to document, track and test all critical bugs/defects identified by users. Resulting in a 95% reduction in overall user request for modifications.• Participated in user acceptance testing, provided on the spot support and recording all bugs. Using this input to develop more comprehensive test for the next testing cycle. • As Lead Tester approved and required to sign off on all applications before they were deployed. • Took self initiative to researched and evaluated new software with goal in mind to always search for a faster, better solutions.

System Manager for HR and Payroll, primary contact for vendors. Directed programmers in applications needed by HR and Payroll. Scheduled, deployed and directed testing of all upgrades and file changes in the HR systems. Responsible for EOY and BOY processes. Designed and coded all custom user interfaces and reports.• Provided 100% day-to-day user support. Scheduled and applied 100% of all upgrades to Infinium’s HR, Personnel, Payroll and Fixed Assets System which kept the system current with Government and internal requirements. • Did Analysis, designed, coded, tested, deployed and maintained an Hourly Attendance tracking system resulting in consistent application of attendance policy and automatic violator’s notifications.• Maintained a Time Keeping and Payroll Interface System cutting Payroll input time by 75% and cutting an estimated $300,000.00 of labor cost.• Developed Inventory and Repair reporting system from SAP in SQL Report Writer which allowed managers to quickly understand the inventory level and track repair status resulting in better efficiency and increased profits. • Designed, coded, tested and deployed ABAP user’s specific applications in Inventory Maintenance and Repair, allowing tools to be returned for revenue generation faster. • Processed nightly of EDI system with volume of over $2,000.000.00 in invoices annually and was first support contact for vendors and in-house users. Designed, developed and maintained a Time Keeping and Payroll Interface System saving 50% of the time required to enter payroll hours along with an estimated $200,000.00 in annual cost saving.• Converted HR and Payroll data files to SAP exceeding all scheduled deadlines, keeping the Division in compliance with corporate directive.• Develop training course for users on Ad-hoc reporting, conducted group and individual classes, which empowered users to be more self-reliant.

Supported all internal developed systems used by the HR and Payroll department. Worked closely with Project Manager and HR developing reports and processes to meet internal needs and government regulation.