David Hanks Email & Phone Number

Raleigh-Durham-Chapel Hill Area

Research Triangle Park, North Carolina

• Experienced and results-oriented with expertise with on-premises and cloud solutions.
• Skilled in architecting and implementing scalable, secure, and highly available cloudinfrastructures in GCP, AWS, and Azure.
• Proven ability to collaborate with cross-functional teams to drive successful cloud deployments.
• Expertise in analyzing client requirements and delivering innovative cloud solutions that optimize performance and cost efficiency.
• Provides pre-sales technical… Show more
• Provides pre-sales technical support, product demonstrations, and orchestrates proof-of-concept with customer production and disaster recovery workloads.

Greater Los Angeles Area

• Establish and maintain long-term relationships with randomly selected panel members, ensuring high customer satisfaction.
• Install, troubleshoot, and maintain proprietary data collection computers within a closed network, ensuring accurate analytics.
• Educate and coach customers on equipment operation, security procedures, and participation responsibilities to ensure optimal performance and data integrity.
• Incentivize techniques and resolve customer issues to motivate and… Show more
• Incentivize techniques and resolve customer issues to motivate and maintain cooperation, including soliciting additional participation.
• Prioritize, schedule, and complete tasks in assigned territories, assist team members, and meet objectives and performance goals.

Los Alamitos, California, United States

• Led network system installation, upgrades, and changes to ensure reliable and secure communications infrastructure.
• Provided comprehensive technical support to end users, effectively troubleshooting and resolving hardware, software, and network issues.
• Trained soldiers on radio operations and protocols, enhancing unit readiness and operational efficiency.
• Managed and resolved computer hardware and software issues, including the dissemination of classified and unclassified… Show more
• Managed and resolved computer hardware and software issues, including the dissemination of classified and unclassified information.
• Conducted classroom training for Tactical Operations Center (TOC) networking plans, which were successfully executed during field exercises. Show less

Greater Los Angeles Area

• Held three positions within the company: Field Technician, Technical Support Lead, and Quality Technical Lead.
• Led a team in performing quality assurance on newly installed and replacement surveillance, point of sales integration, audio recording devices, and software installation.
• Monitored and coordinated daily activities of the department, ensuring constant communication, tracking daily stats, and distributing tasks evenly throughout the team.

Information Technology

Computer And Information Sciences, General