David H. Email & Phone Number

Evanston, Il, Us

- Planned and executed technology projects in preparation for 501(c)(3) registration, ensuring all necessary documents were filed in a timely manner, and securing our data retention policies regarding our donors.- Developed intern competencies in website creation and maintenance through live projects which increase their skill level and marketability.- Strategically assess, select, and implement SaaS platforms tailored to organizational needs, while coaching young professionals in my young cohort on the processes end-to-end- Reduced the time required to onboard interns from 1 week to 3 days by designing a standardized process and tracking system using custom spreadsheets, presentations, and Google Forms.- Organize speaking events, facilitate the ASA Coaching Program and provide weekly leadership training sessions for our internship cohort.- Ensure sound financial management practices, including budgeting, forecasting, and compliance with regulatory requirements as a 501(c)(3) organization.- Use my platform as a member of the board of directors to perform outreach and secure funding for the organization.- Develop advocacy programming to raise awareness about key issues impacting our target demographics in underserved and minority communities.

Mountain View, Ca, Us

- Spearhead the implementation of an IAM payments data audit, ensuring seamless integration with existing infrastructure and adherence to security protocols.- Monitor and rectify software defects within Google's codebase, providing essential support to diverse departments across the organization.- Develop and maintain project documentation, including requirements, risk assessments, and progress reports, ensuring transparency and accountability throughout the project lifecycle.

San Francisco, California, Us

San Francisco, California, Us

- Successfully implemented Okta, and integrated diverse applications into the SSO framework, enabling seamless authentication and centralizing user provisioning and deprovisioning processes. - Spearheaded the introduction of a new IT infrastructure, leading to a 70% improvement in network performance and resulting in a 25% boost in operational efficiency, translating to $200,000 in annual savings for the organization.- Orchestrated the successful integration and management of SaaS solutions, optimizing IT infrastructure efficiency and enhancing productivity across departments.- Developed and implemented a comprehensive IT strategy to ensure alignment with business objectives, leading to a 20% increase in employee productivity and a 15% reduction in IT-related risk.- Leveraged partnerships and vendor relationships to optimize technology infrastructure, resulting in a 20% reduction in annual software licensing costs and a 35% decrease in hardware costs.- Work closely with executives and key stakeholders to provide transparent financial reporting and strategic guidance on organizational governance.

Armonk, New York, Ny, Us

- Contracted with various companies, including BioMarin, Oportun, Fastly and Cityblock, providing desktop support, infrastructure/facilities management, and project portfolio development- Collaborated with clients to understand their business objectives, challenges, and IT needs, providing strategic guidance and technology solutions aligned with IBM's offerings.- Conducted comprehensive assessments of clients' IT infrastructure, applications, and processes, identifying opportunities for optimization, modernization, and digital transformation.- Developed tailored solutions and implementation plans leveraging IBM's suite of products and services, including cloud computing, AI, analytics, etc.

Armonk, New York, Ny, Us

- Mentored and provided technical guidance to junior desktop engineers, fostering their professional growth and contributing to a high-performing team environment.- Implemented effective software deployment and license management systems, optimizing software asset utilization and reducing costs through proper license compliance.- Developed and maintained documentation for desktop engineering standards, procedures, and best practices, ensuring knowledge sharing and consistent service delivery.- Trained SaaS Operations Team members, consisting of senior engineers, on push group management with Okta integration into Azure AD.- Assisted in the Workday migration, analyzing the user data to determine the best steps in future access management projects.

Armonk, New York, Ny, Us

- Managed team of 8 agents in a support group setting, creating standardized process documentation to handle ticket backlog in Freshservice- Organized projects for team, including professional development-related work, and tasks to continue the company's mission, discussing KPIs on a bi-weekly basis- Fostered welcoming environment for team to share their personal goals, and designed one-on-ones that benefited their growth, delegating work based on team's individual skills and strengths- Assisted in domain migration for the IAM of 4 domains and 10 OUs into 1 consolidated domainFacilitated office network checkup across 5 healthcare centers in North Carolina and New York- Administered healthcare tools including but not limited to: Doxy, Docebo, Airwatch, Firstnet, eFax, Hellosign, Hellofax, Onelogin, Looker, Health Gorilla, Ironclad, and Epic EMR- Assisted in HIPAA IT and security compliance auditing and configuration- Integrated cloud infrastructure tools for domain management, using Bettercloud and Onelogin as the IDP for the company's SaaS applications and IAM

Armonk, New York, Ny, Us

- Diagnosed boot and SCCM installation issues with various ThinkStation Desktops- Reimaged Windows workstations and performing SSD replacements/installations- Configured productions systems for various pharmaceutical instruments, including ChemStation, Unicorn, and Empower- Facilitated Unicorn instrument installations to consultants, leading project to reconfigure 5 labs

https://www.itconsultingsf.com/D.M. Consulting is here to provide strategic guidance for your company, ranging from business expertise to IT infrastructures. We will determine project requirements together and analyze your IT systems to ensure that you meet your goals. Need to implement a work from home IT protocol? Are you or your employees struggling with Zoom? We can help! We bring extensive experience and professionalism to every case and customize our support to your individual needs and concerns.As we develop a partnership, we will engineer tailored solutions to exceed your needs, and implement technologies to scale. No matter the size of your business, you will be sure to receive enterprise-level consulting with us.

San Francisco, California, Us

- Designed and implemented solutions for IT Governance, Infrastructure Strategy and management of Enterprise IT systems to enhance reliability and efficiency.- Implemented Okta Single Sign-On (SSO) solution to streamline access management for dozens of applications, enhancing user experience and strengthening our security posture.- Provided technical leadership with implementation and support of SaaS tools across multiple platforms, improving application performance by 30%- Configured Okta Device Trust with JAMF to enforce comprehensive device policies and authentication requirements, enhancing data protection and minimizing security risks.- Delivered a fully compliant, sustainable SaaS management and vendor relationship platform, reducing external IT costs by 40%

San Francisco, California, Us

- Administered and maintained the Active Directory server, facilitating seamless integration with Workday and Okta for Single Sign-On (SSO) and Security Assertion Markup Language (SAML) account provisioning.- Managed a $4 million IT budget encompassing more than 200 Software-as-a-Service (SaaS) contracts, ensuring meticulous financial oversight and alignment with organizational objectives. - Prepared RFIs, RFPs, and reviewed bid proposals and scopes of work, managing vendor relationships within Zylo.- Strategically prioritized and scheduled substantial system and network fixes/upgrades across multiple office locations, effectively minimizing disruptions and maximizing operational efficiency.- Designed and implemented infrastructure and application hardening methodologies; including endpoint encryption, information security and asset management utilizing JAMF, SSO, configuration policies, IAM principles with Zero Trust, MFA standards, etc.- Created process documentation standard for onboarding/offboarding and inventory/asset management, minding ITIL framework- Facilitated A/V support, running all hands and board meetings in USA, EMEA, APAC

Fishers, Indiana, Us

- Configured VPN switches, routers, and ISP modems for UPS stores and operational facilities.- Coordinated deployment, maintenance, support and upgrade of desktop PC's, operating systems and distributed printers- Installed and integrate new server hardware and applications, assigning IPs and DNS for public and private networks- Managed Active Directory domains, including distribution, security groups and policies, and account provisioning for clients- Monitor network performance (availability, utilization, throughput, and latency) and test for weaknesses in a 24/7 environment

Champaign, Il, Us

- Supervised 30 employees, providing tier II to tier III support and prioritizing ticket escalation- Developed technical knowledge articles by identifying gaps in customer education/expectations of services as outlined the SLA- Onboarded new hires creating and editing users & user policies within Active Directory, and administered users onto the network with DHCP on Microsoft Windows Server 2012 for both Mac and Windows machines deployment logistics.- Served as administrator for Learning Management Systems, including Blackboard, Moodle and - Google Apps for Educators- Standardized documentation of IT operations infrastructure, and wrote After Action Reports and process updates keeping in line with risk management standards (ITIL, ISO/IEC)- Reduced customer support call volume 30% by analyzing service request metrics, and creating training video series to raise employee retention, and decrease support agents’ time to proficiency- Performed root-cause analysis and created mitigation portfolios for service disruption while proactively developing preventive tools for future problems

Champaign, Il, Us

• Provided excellent customer service and consulted with a diverse clientele for campus service desk• Documented more than 3000 successful cases for support provided on phone, email, chat, remote and onsite• Created S.O.P. for IT Department as well as standardizing the new hire Domain Credentialing• Hired talented employees and performed case reviews on a bi-monthly basis to ensure their growth on our team• Coordinated community outreach plans with customer relations teams to raise awareness of technology services on campus

Champaign, Il, Us

• Facilitate discussions and programs centered around leadership development and campus inclusivity.• Managed a floor of 60 men, advising them in their transition from high school to college.• Increased student interaction with social programs and opportunities to learn about others' culture.

Champaign, Il, Us

• Operate within an L1 call center, maintaining accurate records of service requests in our service management system• Provided technical support through email, chat, phone and in-person appointments; documented 1000+ successfully closed cases• Youngest agent chosen to supervise weekend shifts reserved for experienced team members• Created and maintained organizational Twitter account, boosting customer engagement and raising our visibility on campus• Promoted to Senior IT Support Consultant in May, 2011

Urbana, Il, Us

• Researched alumni and compile data into "Class Notes" section of the magazine.• Developed and write feature pieces and obituaries for UIC and UIUC alumni.• Fact-checked various stories.

Champaign, Illinois, Us

• Wrote weekly column on issues of social injustice and cultural programs on campus.• Maintained weekly, personal blog.