I have a proven track record within Carphone Warehouse and Capita Customer Management, working as a highly motivated and successful leader & Commercial Analyst. I thrive to engage individuals and teams in maximising their skill set, to deliver results and exceed targets. My ambitious nature allows me to stay passionate and driven, as well as open minded when tackling any situation. My strong communication skills and my ability to prioritise enable me to effectively manage a varied workload in a timely manner.People – Inspiring & guiding through coaching & training. Actively develops & updates specialist knowledge to support decision-making & performance within the team; continuously improves management capabilities & skills to drive high standards of expertise & capability within colleagues; delivers a high level of team performance through encouragement, translating targets into achievable goals, clarity of actions whilst maintaining motivation; acts as a role model, taking ownership of the team’s performance; remains objective when facing challenges; willing to share responsibility for completing tasks and takes personal ownership. Customer centric, great communicator and empathetic to customer, business and employee’s needs.Analytical – 3 years’ experience gained within a high performance, target & legislation driven environment. Data analysis & reporting, interpreting large quantities of data, decision making, problem solving, business change & project management. Knowledge of regulatory legislation & business practices. Commercial - A strong understanding of business environments & the key constraints in which they operate; ability to be responsive to the changes around them, and to analyse the Key Performance Indicator achievements that influence profit & performance; actively considers the impact of decisions on the performance of the business