David Harding Email & Phone Number

London, England, United Kingdom

All aspects of Bar and Restaurant work including Chef

London, United Kingdom

Commercial Analyst (Current Role): • As a commercial analyst, my initial focus was to assist the Commercial Solution Groups in achieving their targets by improving the reporting & data analysis available, to enable them to make sound business decisions• I built strong business relationships with an external company (GfK) to design & create unique market share reporting suite to gather insight to support key business cases. This data enabled the team to review & plan for the future. This early success led to the team winning several achievement awards• Since merging with the Finance team, I have been able to build on my knowledge of product and proposition funding, and how to design it to deliver across our omnichannel platforms. This involved long/short term forecasting, budgets & projection, using multiple systems to gather data & reports• One of my key responsibilities is retention & updates for the business’s initial trading headlines which are made of key reports and are crucial top-level reports used by the key stakeholders across the business, both in trading meetings and business updates • To support the business further I created a Pricing Update report which includes pricing strategy & price elasticity versus our retail competitors & MNO’s across all channels and is distributed widely across the business. Current reporting now includes many aspects for Pricing such as commercial deal analysis, market share & Controllable Gross Margin movement in relation to pricing. This uses an analytic tool I created to deliver user friendly reports and to be able to handle ad-hoc analysis & requests to increase the speed of delivery.

London, United Kingdom

Online Sales & Customer Contact (Team Manager) 2007 – 2015• Responsible and accountable for a team of up to 20 people (70 during peak trade periods) to ensure the delivery of all business critical KPI’s and drive increased profit margins year on year. On average, the team handled circa 6000 orders per day & 4000 calls per week • Managed the implementation of product propositions, key deals, and handset launches online• Identified any system anomalies or barriers to trade and liaised with relevant business partners to rectify & ensure smooth operational capability• Exceeded sales targets through effective resource planning & management• Processed data from multiple sources to increase efficiency across 3 sites (London, Preston & South Africa)• Created and automated sales reporting for Senior Leadership team (still in use)• Co-ordinated ongoing colleague training, development and engagement to ensure up to date knowledge of policy & procedures, product knowledge, ensuring consistent, high levels of customer service, CQS scorecard marking & Training• Established coaching and support sessions to meet individuals’ needs & improve performance through setting targets & action plans• Created and implemented a new system report suite to reduce the online daily manual workload by up to 40%• Created and implemented a new process improvements and reporting that resulted in the reduction of the average transaction time of an online-order from 3.5mins to 1.20mins• Assisted in key strategic projects including the removal of customer card details across the online channel (GDPR) • Created & implemented multifaceted reports for online productivity that enabled the business to manage the areas of concern & increase productivity & profit • Winner of Multiple “Achievement Awards” for “Team Manager of the Month” (2007 > 2015)

London, United Kingdom

Customer Support & Tracking Team Manager 2005 – 2007 • Responsible and accountable for the Online Sales and Tracking team plus the Customer Contact support teams• Duties included; holding disciplinary/investigations, induction days, including Assessment Centres for candidates applying for roles within the Direct Support department across Carphone Warehouse.• See role above for more info - Online Sales Team Manager 2007 – 2015

Education record

Education record

Education record