Dave Harnish Email & Phone Number

Fort Mill, Sc, Us

Basingstoke, Hampshire Uk, Gb

As a global leader in cash technology solutions, we provide the financial, retail, cash centre and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Mt. Hope, Ohio, Us

Management of professional channel commercial portfolio, product roadmap and product lifecycle.• Responsible for new product launches that led to substantial growth of revenue and profitability.• Led development of residential wall mount operator that was awarded hottest product three years in a row by members of the International Door Association.• Growth of commercial operator portfolio P&L via multiple sales channels and brands.• Performed three-year strategic planning for professional channel development portfolio.• Lead in product pricing, market analysis, competitive analysis, and product launch initiatives.• Mentoring of marketing team members.

North Canton, Ohio, Us

Responsible for improvement of portfolio governance and product lifecycle management processes• Performed development project value analysis and prioritization review for $66M portfolio pipeline• Revised project planning process to improve accuracy of estimated return on investment• Led product lifecycle management systems review for future system implementation• Developed global marketing operations team to improve planning, process and performance measurement of the global marketing investment and contribution.• Headed salesforce.com content library integration with marketing asset management system.• Led business requirements and implementation of marketing asset management system.• Defined key marketing metrics and managed implementation by analytics team.

North Canton, Ohio, Us

Managed IT portfolio for service and sales functions, resource management, and IT change management of sales and service CRM / ERP systems.• Created and managed IT roadmap development for sales, service, and customer portal.• Led program management of sales, service, and customer portal IT projects.• Developed return on investment, resource plans, and presentations for IT project proposals.• Led process mapping, IT planning, and shared services consolidation projects for acquired security subsidiaries.• Managed process improvement initiatives for $700M global security division including consolidation of acquired entities.• Implemented Software as a Service based sales quote configurator.

North Canton, Ohio, Us

Headed strategic acquisitions, integration, and management for 175 employee fire and security operation. • Integrated four acquisitions and consolidated ERP systems in a two-year period growing revenue from $6M in 2005 to $22M in 2008.• Leveraged Diebold brand to achieve first year revenue growth and profit targets for acquired companies.• Integrated shared services functions of acquisitions into corporate shared service center.

North Canton, Ohio, Us

Managed P&L, strategic planning, and budgeting for $25M sales and aftermarket service operation of 66 associates in the education market. Solutions included campus housing software, mass notification, security, and card transaction systems.• Consistently met, or exceeded, revenue, expense control, and profitability goals.• Improved division operating profit from negative in 1999 to 13% in 2004.• Re-engineered product launch, installation, and support processes, greatly improving operations and customer satisfaction.

North Canton, Ohio, Us

Led operations, strategic planning, budgeting for a service sales and aftermarket service operation of 45 associates. • Implemented support license program rebuilding service contract base revenue streams by 8% CAGR (4yr).• Led product lifecycle management initiatives with marketing, sales, services, and development to improve revenue growth, profitability, and customer satisfaction.

North Canton, Ohio, Us

Headed 10% annual growth of professional services revenue for project management, systems engineering, customer education, and support center services for cashless payment and housing systems. •Reduced system installation time by 77% saving $800K annually through process standardization and development prioritization.

North Canton, Ohio, Us

Senior Software Systems Engineer 1998 - 1999Delivered engineering support to call centers and systems support to key customer accounts. Developed improvements in network and application software for security alarm and monitoring systems.• Significantly improved customer satisfaction of assigned key accounts.

North Canton, Ohio, Us

Systems Products Specialist/Consultant 1996 - 1998Provided customer software and hardware support to financial, commercial, and healthcare markets. Trained software support engineers and aftermarket field technicians.• Developed security system diagnostic software, reducing the time required to resolve customer operational issue and improving system uptime.

Bethesda, Md, Us

Responsible for hardware/software design and integration of mission critical security system projects protecting Department of Energy nuclear assets. Duties included the integration, installation, and formal acceptance testing of a UNIX based access control and alarm monitoring system. Assisted with preparation of specifications, review of bids, vendor support, and formal acceptance testing. Provided technical support to construction contractors, maintenance crews, and security operations. Directed design of fiber optic communications system between multiple facilities.• Led technical design and support engineer for multiple projects totaling $27 million.• Successfully integrated an alarm monitoring and video assessment security system based on multiple operating systems. • Demonstrated the ability to integrate complex systems on schedule with significant costs savings to the government.• Designed local area network for the engineering division interfacing with multiple operating systems. Other activities included software analysis and programming for the Emergency Operations Center Information Management System. Support and statistical analysis of emergency notification paging and response system.

Bachelor Of Science - Bs, Electrical And Electronics Engineering

Executive Leadership Development