David Harrod Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Build and coordinate Incident, Major Incident and Problem Management Processes. Enhance relationships between the Business and Vendors. Build trust within Technical Support and Business Support Groups.

Sydney, Australia

Sydney, Australia

Sydney, Australia

Monitor & Manage Major Change implementation milestones.Raise Major Incidents.Facilitate Post Incident ReviewChair Production Readiness Assessment MeetingsChair & or attend Change Management meetings.

Sydney, Australia

Coordinate speedy resolution, escalation & communications of Major Incidents. Monitor & Manage Major Change implementation milestones.Raise Major Incidents.Facilitate Post Incident ReviewChair Production Readiness Assessment MeetingsChair & or attend Change Management meetings.Job Accomplishments• Resolved an ongoing Network ATM alarm issue which had continued for up to 10years.• Transitioned Virgin Mobile Australia to Optus IT Production process &… Show more Coordinate speedy resolution, escalation & communications of Major Incidents. Monitor & Manage Major Change implementation milestones.Raise Major Incidents.Facilitate Post Incident ReviewChair Production Readiness Assessment MeetingsChair & or attend Change Management meetings.Job Accomplishments• Resolved an ongoing Network ATM alarm issue which had continued for up to 10years.• Transitioned Virgin Mobile Australia to Optus IT Production process & procedure. Show less

Sydney, Australia

Coordinate speedy resolution, escalation & communications of Major Incidents. Monitor& Manage Major Change implementation milestones.Raise Major Incidents.Facilitate Post Incident ReviewChair & or attend Change Management meetings.Job Accomplishments• Facilitated over 500 Post Incident Review meetings, assigned & managed allrelevant action items• Reduced the number of major incidents at HIC by 50%• Transitioned Australian Government Health Insurance… Show more Coordinate speedy resolution, escalation & communications of Major Incidents. Monitor& Manage Major Change implementation milestones.Raise Major Incidents.Facilitate Post Incident ReviewChair & or attend Change Management meetings.Job Accomplishments• Facilitated over 500 Post Incident Review meetings, assigned & managed allrelevant action items• Reduced the number of major incidents at HIC by 50%• Transitioned Australian Government Health Insurance Commission (HIC) to IBM Show less

Sydney, Australia