Manager within the Infrastructure and Operations section of the Information Technology Services Office ensuring the resilience, availability and reliable operation of a large, diverse technical environment that supports a variety of IT and business systems and services . In addition, support the infrastructure requirements of the entire agency across multiple sites throughout the state and including a large application development environment that includes development, testing and production operations.Contribute to strategic and tactical planning in the areas of systems design, implementation and operations of cloud based and on premises compute, network and storage infrastructure, cloud services and advanced telephony. Apply sound judgement, technical expertise, and management practices to ensure development, implementation, maintenance and optimization of essential systems and processes necessary to fulfill the Agency's mission-critical business goals.

• Serving as head of IT for the City• Continuous improvement of the security of City information systems• Developing strategic plans for City information systems• Digitizing business processes• Leading change management and project management initiatives related to IT• Business continuity and disaster recovery planningMajor accomplishments• Created a formal cybersecurity program• Developed the vulnerability management program that reduced software vulnerabilities across the enterprise by 96% within the first year• Instituted a formal change management program that resulted in increased uptime from 98.8% to 99.9% across systems within the first year, and improved customer perception of IT reliability.• Implemented SSO for the organization.• Developed a python solution to parse $250,000 in weekly transactions to integrate budgeting and ERP systems.

• Advise, research, and coordinate and implement technology and facilities needs for the $84 million, 240,000 SqFt new College of Business building during and post construction• Form partnerships and collaborate with university IT and leadership• Identify stakeholder needs and expectations using face to face and survey methods• Oversee seven full time staff and 18 student workers to provide leadership and oversight in web development, IT support, projects and infrastructure operations, instructional technology design and support, and media operations that supports the college’s 200 faculty and staff and 4,000+ students

• Managed procurement, imaging, and installation of 50 – 100 PCs per year during yearly upgrade cycles• Managed licensing and deployment for $42,000 worth of software per year• Developed partnerships with campus IT organizations to develop and maintain $250,000/year in SLA agreements involving virtualization, networking, web services, and other services• Oversaw budgeting for the department

• Oversaw IT support for the college, including all 90 faculty, 60 staff, and 3,500 students• Relocated the Help Center to a more visible location and increased outreach efforts, resulting in an 80% increase in service usage• Consolidated hardware and software procurement within the department, decreasing cost and increasing client satisfaction• Developed and communicated key metrics for staff resulting in increased team productivity

• Supported software and technologies including SAS, SPSS, Stata, Eviews, Gauss, R, Citrix App Virtualization and VDI, Qualtrics and other SaaS solutions, Lotus Notes, network printing, Active Directory, Microsoft Office, Windows OS, Apple OS, DeepFreeze