• Utilized SQL queries and Power BI dashboards to prepare data analyses for upper management thatled to record $39M sales year.• Constructed and maintained multiple Power BI reports and dashboards for stakeholders to illustratecustomer positions in market, contributing to 49% growth in last fiscal year.• Created SQL queries to produce reports for territory managers based on account and sales information.• Analyzed employee performance by using Power BI to track key CX metrics and increase efficiency.• Analyzed and visualized current data (orders) vs. past data (invoices) to monitor customer health andallow sales managers to get in front of customers to prevent any loss of business.• Implemented customer experience program using various surveys to gather feedback and improvecompany operations.• Analyzed survey responses and was able to eliminate pain points between customer and company.• Managed and grew customer experience department for top gate hardware company and ensured allcustomers would have timely access to knowledgeable professionals.

• Used SQL within company’s database to run queries that found best cost-to-performance regarding materials and subcontractors and ensured ROI on money spent.• Created for owners Power BI reports and dashboards illustrating revenue, expenses, job performances, etc.• Uncovered opportunities to increase revenue by analyzing year-over-year job costs (materials, labor), resulting in 10% profit increase during calendar year.• Analyzed employee performance based on job progress vs. hours worked, leading to better placement of resources among sites.• Created visualizations of employee performance reviews for owners to have better view of which employees were performing / underperforming.

• Implemented and maintained new CRM system, using Microsoft Dynamics 365 and Power BI, whichbecame source of truth for customer information and reporting.• Initiated construction of Power BI Dashboards and reports that would later replace multiple static Exceldocuments.• Ran ad hoc analyses at request of upper management against company database.• Expanded CS department through hiring of additional team members, leading to increased productivity across the department.