Professional Services Engineer
Current
Feb 2024 - Present
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David Hawken Email & Phone Number
Professional Services Engineer at Kerv
at
Kerv
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✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Professional Services Engineer at Kerv
Location
Taunton, England, United Kingdom
Company size
Who is David Hawken? Overview
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Quick answer
David Hawken is listed as Professional Services Engineer at Kerv at Kerv, a company with 13 employees, based in Taunton, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for David Hawken.
David Hawken previously worked as Professional Services Engineer at Kerv and Unified Communications Specialist at Somerset Council. David Hawken studied at The Castle School.
Company email context
Email format at Kerv
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Kerv
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Profile bio
About David Hawken
As a seasoned professional with over 10 years of experience in managing Contact Centre technology, I am passionate about using technology to enhance customer service and improve the customer journey. My recent accomplishments include migrating three organisations onto our Contact Centre platform (Genesys Cloud) and consolidating their inbound telephony to a single phone number for customers. To accomplish this, I designed and implemented a voice bot using Natural Language Understanding to route customers, resulting in improved accuracy, shorter wait times, and an overall better customer experience.I have also designed and built a digital chatbot to assist our ICT Helpdesk, allowing customers to receive self-help guides at any time of day, reducing call volume and improving customer satisfaction. Additionally, I successfully managed the migration of our company's on-prem contact center to Genesys Cloud CX, moving around 100 users and streamlining voice, email, and chat flows.My technical expertise extends to specialties including Contact Center architecture, technical support, SIP, Cloud PBX, bot technology, IVR, chatbots, and voice bots. However, my true passion lies in finding creative solutions to enhance customer service and satisfaction. I am committed to using my technical knowledge and customer-centric approach to deliver successful projects and improve the overall customer experience.
Listed skills include Customer Service, Technical Support, Public Sector, Unified Communications, and 40 others.
Current workplace
David Hawken's current company
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8 roles
David Hawken work experience
A career timeline built from the work history available for this profile.
Unified Communications Specialist
Apr 2023 - Jan 2024
Unified Communications Technical Specialist
I’ve managed the migration of our on-premise Contact Centre to Genesys Cloud CX, implementing voice, email and web messenger. I have led a project to adopt bot technology within our flows to improve customer experience and help our teams deliver great service.
Jul 2017 - Apr 2023
Business Analyst
Feb 2016 - Jul 2017
Voice Analyst
I was responsible for troubleshooting technical issues across our telephony platform. We operated a Unified Communications setup across the majority of the business but I was also our specialist for our Contact Centre based on the Unify platform. I was also responsible for designing new solutions for different customers based around their teams needs and.
Nov 2012 - Feb 2016
Customer Service Advisor
Providing front line services to the public and our customers.Requests we receive affect people's every day lives. I currently cover a range of services from Highway Maintenance to Council Tax.
May 2008 - May 2013
Finance Assistant
Working within Exchequer Services, I liaised mainly with schools to resolve budget and invoice queries. Providing first line support to a number of internal and external customers, I was responsible for ensuring accurate and prompt payment of invoices.
Aug 2005 - May 2008
Hr/Admin Trainee
Jul 2004 - Aug 2005
Team & coworkers
Colleagues at Kerv
Other employees you can reach at kerv.com. View company contacts for 13 employees →
BH
Bilal Hussain
Colleague at Kerv
Chennai, Tamil Nadu, India, India
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CB
Carl Baroni
Colleague at Kerv
United Kingdom, United Kingdom
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AW
Aneta Widzińska
Colleague at Kerv
London, England, United Kingdom, United Kingdom
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SB
Suhas Bhagat
Colleague at Kerv
Sangli, Maharashtra, India, India
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AU
Aslam Uddin
Colleague at Kerv
Cardiff, Wales, United Kingdom, United Kingdom
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NS
Nathaniel Smith
Colleague at Kerv
London, England, United Kingdom, United Kingdom
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VB
Vibha B R
Colleague at Kerv
Bangalore Urban, Karnataka, India, India
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SG
Subhashree Gil
Colleague at Kerv
Bengaluru, Karnataka, India, India
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VS
Vinay Souram
Colleague at Kerv
Hyderabad, Telangana, India, India
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RS
Ravi Sharma
Colleague at Kerv
Kent, England, United Kingdom, United Kingdom
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Bilal Hussain
Colleague at Kerv
Chennai, Tamil Nadu, India, India
View →
CB
Carl Baroni
Colleague at Kerv
United Kingdom, United Kingdom
View →
AW
Aneta Widzińska
Colleague at Kerv
London, England, United Kingdom, United Kingdom
View →
SB
Suhas Bhagat
Colleague at Kerv
Sangli, Maharashtra, India, India
View →
AU
Aslam Uddin
Colleague at Kerv
Cardiff, Wales, United Kingdom, United Kingdom
View →
NS
Nathaniel Smith
Colleague at Kerv
London, England, United Kingdom, United Kingdom
View →
VB
Vibha B R
Colleague at Kerv
Bangalore Urban, Karnataka, India, India
View →
SG
Subhashree Gil
Colleague at Kerv
Bengaluru, Karnataka, India, India
View →
VS
Vinay Souram
Colleague at Kerv
Hyderabad, Telangana, India, India
View →
RS
Ravi Sharma
Colleague at Kerv
Kent, England, United Kingdom, United Kingdom
View →
1 education record
David Hawken education
-
The Castle School
FAQ
Frequently asked questions about David Hawken
Quick answers generated from the profile data available on this page.
What company does David Hawken work for?
David Hawken works for Kerv.
What is David Hawken's role at Kerv?
David Hawken is listed as Professional Services Engineer at Kerv at Kerv.
Where is David Hawken based?
David Hawken is based in Taunton, England, United Kingdom while working with Kerv.
What companies has David Hawken worked for?
David Hawken has worked for Kerv, Somerset Council, Somerset County Council, Thames Water, and Southwest One Ltd..
Who are David Hawken's colleagues at Kerv?
David Hawken's colleagues at Kerv include Bilal Hussain, Carl Baroni, Aneta Widzińska, Suhas Bhagat, and Aslam Uddin.
How can I contact David Hawken?
You can use AeroLeads to view verified contact signals for David Hawken at Kerv, including work email, phone, and LinkedIn data when available.
What schools did David Hawken attend?
David Hawken studied at The Castle School.
What skills is David Hawken known for?
David Hawken is listed with skills including Customer Service, Technical Support, Public Sector, Unified Communications, Team Leadership, Troubleshooting, Telephone Skills, and Customer Experience.
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