David Hayden-Case Email & Phone Number

United Kingdom

London, England, United Kingdom

City Of London, England, United Kingdom

In this role I supported the development and retention of International Programme Business for CorSo UK. My responsibilities included:- supporting the Head of Distribution to work with key distribution partners. - developing relationships with prospect clients, working closely with the Senior Customer Manager to deliver customer strategy including events, thought leadership, prospecting and profile with distribution partners. - working with the Heads of Lines of Business (particularly Property, Casualty & Finpro) and their teams to drive a holistic and customer focused view of opportunity for target business.

London, United Kingdom

In this role I had end-to-end responsibility for establishing, managing and deepening global relationships with multinational blue-chip clients across EMEA and APAC regions using Zurich’s International Pension Plan products. My key achievements included:- drove client loyalty and retention, and identified additional commercial opportunities, by developing close relationships with C-Suite level stakeholders and their teams to understand requirements and deliver high-value solutions- generated growth and income stream by rolling new entities and territories into existing product structures, proactively seizing opportunities created by regulatory changes, shaped creative new products and implemented new-to-market solutions- ensured superior customer experience and levels of service, by acting as an advocate for clients, forming and leading high-performing client service teams, setting out deliverables and seeing through to successfully execution- optimised business development activity and resource deployment, influencing the SLT with pipeline and financial planning cycle, providing propositions and product development teams with competitor analysis, client insight and market trends, and supporting new business pitches- elevated the business’ reputation and enhanced its social contribution by acting as Chair of Zurich Community Trust’s London Committee, and as a non-executive director of Greenwich Yacht Club

London, United Kingdom

In this role I managed the implementation of multi-line, cross-class global insurance programmes for strategically important multi-national clients, working alongside Global Relationship Leaders, Deal/Tender Managers, underwriters, brokers and captive managers across the globe.My key achievements included:- optimised the service and value proposition to large international clients, upskilling and enabling the senior Relationship Management team and underwriters to understand Zurich’s global capabilities, ascertaining the most effective solutions to meet clients’ complex and nuanced needs and identify differentiators to provide competitive advantage- drove successful tender responses, pitching to prospective and existing clients, through creating and managing the outsourced design and production of quality tender response documents, including briefing creative agencies- appointed to Chartered Insurance Institute ‘Next Generation’ development programme 2016, Zurich Commercial Insurance ‘Future Leaders’ talent programme 2017. Collaborated with underwriting and innovation team colleagues to create proof-of-concept for on-demand insurance product aimed at self-employed professionals/skilled gig-economy.

In this role I was seconded as the Strategic Assistant to Head of Commercial Insurance UK, supporting with briefings/meetings preparation, creation of packs for quarterly Exec meetings, seeking input and updates from the SLT and their direct reports.

In this role I acted as an Account Exec/Client Manager within Zurich Municipal’s Charities and Social Organisations division, where I was responsible for operational and strategic relationship management for some of the UK’s leading third sector entities (2015 portfolio GWP of £3.0m+) in an extremely high tempo and competitive environment.My key achievements included:- delivered +6.6% GWP growth to my portfolio in 2015 through targeted rate increases, cross-selling new lines or business, on boarding new clients and tactical identification and execution of opportunities to provide fee paying risk management products- delivered £1.18m of new business sales against a target of £300k in 2016- ensured consistently excellent service to clients, overseeing the whole lifecycle of the customer accounts, from acquisition to exposed tender at end of contract term- optimised value for each client, through complete ownership of planning for accounts base management, understanding customer needs and matching Zurich capability and resources to maximise value of our proposition- produced the best customer outcomes, and developed and implemented focused customer management strategies, including formulation, roll-out and monitoring of strategic service plans, by leading and influencing colleagues from across the business (claims, proposition development, risk, underwriting)- selected to 2014 UK General Insurance Rising Talent programme

Farnborough

In this newly created role I blended underwriting and sales capabilities to identify, create and execute new business opportunities, alongside managing and nurturing an existing client base. My key achievements included:- delivered GWP £1.3m (vs target of £600k) in 2012, +1.7% above technical price- delivered +3.7% rate increase across unexposed renewals in 2012- developed and strengthened ZM’s relationship with key accounts acting as Account Manager for strategic customers- led the development and innovation of product proposition, business operations improvements, offshore processing, online platform refresh, working in close and proactive collaboration with actuarial, sales and underwriting colleagues

In this role (following my appointment to Zurich’s Graduate Development Programme), I specialised in writing Local Authority and Education risks. Clients range in size from independent Preparatory schools to Local Authorities with £1m+ premium.My key achievements included:- sharpening soft skills such as business management, gravitas, impact, leadership, negotiation- developed an automated pricing tool with actuarial colleagues, reducing the time take to create contract certain terms by 60%, ensured consistency of pricing output and reducing errors

Whiteley,

In this role (part-time, whilst studying BA (Hons) Human Geography at the University of Portsmouth), I handled telephone and online enquiries from both potential customers seeking quotations or existing clients wishing to discuss their insurance policies. My key achievements included:- consistently exceeded operational and sales targets- completed TAP 'Train the Trainer' enabling me to provide targeted coaching to colleagues- achieved enhanced Underwriting capability- selected to UK 'Talent Pool' in 2008 and classified as 'High Impact Performer' within Zurich's Talent Book

Advanced Diploma In Insurance (Acii)

Human Geography, Geopolitics, Economics, Trade, Development

Education record