• Manage 13 service technicians and detail team using positive leadership to ensure productivity in a fast-paced, time-sensitive, customer-focused environment. • Manage all General Motors warranty administration via GM Global Connect.• Responsible for daily scheduling and work delegation for service technicians and ancillary team utilizing Dealertrack DMS through efficient project management.• Increased service department productivity by 12% in first year using positive motivation and goal setting, despite seven-week Local Union 701 strike.• Highly capable of interacting with all levels of the organization, from clients to service team, management and leadership.

• Have led team to consistent CSI scores of >950/1000, including store record of 993.• Supervision of all service department operations including conflict resolution and training.• Management of Mitsubishi and Suzuki warranty administration.• Proficient in ADP/CDK, Mitsubishi Dealer Link and Suzuki Connect.

• Professional consultation and fitness training offered in home or remote.• Body of work includes clients that have successfully gained or lost >25 lbs, successful injury recovery/prevention, with trainees ranging in age from 14 to 72yrs old.• Client successes include winning modeling contracts; competing in triathlons or marathons.

• Professional consultation and fitness training made available to health club members.• Emphasis on training advanced level trainees, and specialized in dynamic 30min workouts.

• Professional consultation and fitness training made available to health club members.• Emphasis on training advanced level trainees, and specialized in dynamic 30min workouts.

• Supervised and managed training of employees; opened and closed business daily. • Handled delivery of customer vehicles, billing and repair/parts orders.• Serviced customer needs with high quality repair of automotive interiors and convertibles. • Customer base: custom work, classic & exotics, dealership contracts, and high profile clientele.