David Burton

David Burton Email and Phone Number

Head of ServiceNow and ITAM @ RBC
Jersey City, NJ, US
David Burton's Location
Jersey City, New Jersey, United States, United States
David Burton's Contact Details

David Burton personal email

n/a
About David Burton

I am an experienced, solutions-focused senior leader with an entrepreneurial spirit. I have 20+ years in global infrastructure and cybersecurity environments, helping to implement innovative, secure solutions. Strategic thinking combined with an innate ability to operationalize have helped me succeed in bringing large scale, enterprise solutions with significant impact, including the design and global rollout of the pandemic-ready remote access solution for over 70,000 RBC staff. Skilled in all aspects of data governance, DevOps, AI/ML, cybersecurity, and risk & governance, I bring a track record of success, combining technical expertise with the business insight required to meet corporate and regulatory needs. I am a results-focused, collaborative team player with strong interpersonal and relationship-building skills. Passionate about diversity and inclusion, I co-lead the 2SLGBTQ+ ERG. In my free time I enjoy kayaking and hiking and am an author with four novels to date. • Board of Directors (Treasurer) – Health Nexus Canada• Executive MBA from the University of Toronto’s Rotman School of Management • Bachelor of Science from the University of Toronto• Certified Information Security Manager (CISM)Specialties:• Data Governance / Management• AI/ML• IT DevOps and Infrastructure• Cybersecurity & Risk, including corporate governance bodies• ITSM / Asset Management• Strategy Development & Implementation• Financial Planning & Management• Diversity & Inclusion

David Burton's Current Company Details
RBC

Rbc

View
Head of ServiceNow and ITAM
Jersey City, NJ, US
Website:
rbc.com
Employees:
97166
David Burton Work Experience Details
  • Rbc
    Head Of Servicenow And Itam
    Rbc
    Jersey City, Nj, Us
  • Rbc
    Head Of Servicenow
    Rbc Jul 2023 - Present
    Toronto, Ontario, Ca
    Global Head of ServiceNow platform for RBC and subsidiaries.
  • Rbc
    Senior Director - Cnb Integration
    Rbc Jan 2022 - Jul 2023
    Toronto, Ontario, Ca
    Lead the technology integration of City National Bank's infrastructure into RBC, including remediation work, workstream and team enablement, change management, and unified collaboration in partnership with Cybersecurity teams, Infrastructure teams, and Corporate Systems.
  • Rbc
    Senior Director - Ddos, Risk, Data Governance, Ai / Ml, Devops
    Rbc Jul 2019 - Dec 2022
    Toronto, Ontario, Ca
    Developed a global 3–5-year data strategy with a focus on governance and DevOps. Established SRE practices to enable automated flow of data through technology infrastructure platforms (internal, external, and cloud) to automate service provisioning / chaining and auto-remediation of infrastructure incidents. Reduced Operation Team’s mean time to action by 97% and mean time to resolution by 83%. Created a start-up team of data scientists focused on changing technology infrastructure through AI (Artificial Intelligence) and Deep Learning. Set the standard for data governance, data management, and data warehousing, including standing up a data lake with enriched ingestion. Fostered a collaborative approach with a cross-enterprise mindset working closely with functional groups and lines of business. Provided strategic direction and leadership for DDoS mitigation services and risk / governance for technology infrastructure with a focus on OSFI & US Fed regulatory initiatives and requirements. Champion of diversity and inclusion and driving change for 2SLGBTQ+ staff as the co-lead of the Pride ERG.
  • Rbc
    Director - Automation & Instrumentation
    Rbc Mar 2017 - Jul 2019
    Toronto, Ontario, Ca
    Accountable for global network automation and instrumentation processes and tool sets. Set roadmap for innovating and automating network infrastructure to tie together procurement / provisioning / reporting / monitoring processes, including automating over 80% of service requests for key application delivery platforms. Accountable for vendor contract and negotiation with over $3 million in yearly savings. Drove artificial intelligence and machine learning insights from global technology infrastructure platforms to reduce mean time to resolution, and improve predictive and prescriptive analytics.
  • Rbc
    Sr. Manager - Cybersecurity, Global Communication Services
    Rbc May 2012 - Feb 2017
    Toronto, Ontario, Ca
    Managed day-to-day operations of the global DDoS platforms and Remote Access VPN infrastructure teams with locations in Canada, USA, Europe, Asia Pac, and Caribbean. Achieved 98% first call resolution on Remote Access related issues while decreasing Remote Access Help Desk calls by 35%. Reduced global DNS/DHCP infrastructure footprint by 36% while increasing redundancy and DDoS capabilities as well as automated 80% of DNS-based service requests including cloud-based DNS provisioning. Fully automated KPIs for operational dashboards, cost recovery processes, and end user services to drive efficiency and cost savings.
  • Rbc
    Sr. Network Security Analyst
    Rbc May 2008 - Apr 2012
    Toronto, Ontario, Ca
    Redesigned and implemented a global secure VPN infrastructure for over 70,000 remote access employees globally, improving Disaster Recovery/BCP capacity by 880%. Implemented a mobile internet solution (cellular WiFi) to over 5,000 mobile bankers across Canada and the U.S. Implemented SIEM for security analysis of logs and threat detection.
  • Rbc
    Manager - Global Citrix Infrastructure
    Rbc May 2001 - May 2008
    Toronto, Ontario, Ca
    Designed, implemented, and managed work-from-home SSL VPN Citrix access to over 40,000 users.
  • Rbc
    End User Computing Analyst And Cobol Programmer
    Rbc May 1998 - May 2001
    Toronto, Ontario, Ca
    Identified and resolved end user computing, Windows server, and network issues within the RBC Head Office environment COBOL programmer for mainframe environment in preparation for Y2K.
  • Author
    Author
    Author 2010 - Present
    Wrote, published, and marketed four novels. Launched successful publishing company with over 200,000 book sales. Developed the capacity of other authors to use new publishing technologies in e-marketing, design, formatting, layout, etc. Researched and implemented social media strategies and alternative channels to enhance sales

David Burton Skills

Vendor Management Management Sdlc Business Analysis Itil It Strategy Project Management Disaster Recovery Requirements Gathering Team Leadership Data Analysis It Management Change Management Research Strategic Planning Risk Management Banking Enterprise Architecture Analysis Security Public Speaking Blogging Report Writing Networking Social Media Cloud Computing Microsoft Excel Technical Writing Sas System Administration Strategy Infrastructure Integration Leadership Business Strategy Financial Analysis Business Development Analytical Skills Marketing Business Process Improvement Finance Marketing Strategy Program Management Management Consulting Corporate Finance Microsoft Office Software Development Life Cycle

David Burton Education Details

  • University Of Toronto - Rotman School Of Management
    University Of Toronto - Rotman School Of Management
    General
  • University Of Toronto - Victoria University
    University Of Toronto - Victoria University
    General

Frequently Asked Questions about David Burton

What company does David Burton work for?

David Burton works for Rbc

What is David Burton's role at the current company?

David Burton's current role is Head of ServiceNow and ITAM.

What is David Burton's email address?

David Burton's email address is da****@****ton.com

What is David Burton's direct phone number?

David Burton's direct phone number is +164728*****

What schools did David Burton attend?

David Burton attended University Of Toronto - Rotman School Of Management, University Of Toronto - Victoria University.

What are some of David Burton's interests?

David Burton has interest in Children, Civil Rights And Social Action, Environment, Science And Technology, Human Rights, Animal Welfare, Arts And Culture.

What skills is David Burton known for?

David Burton has skills like Vendor Management, Management, Sdlc, Business Analysis, Itil, It Strategy, Project Management, Disaster Recovery, Requirements Gathering, Team Leadership, Data Analysis, It Management.

Who are David Burton's colleagues?

David Burton's colleagues are Dilbir Sidhu, Josue Hervé H. D., Jaime Ramos, Rameez Chaudhry, Lina St-Denis, Sergiu Morosan, Debra Schulte-Delve.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.