David Donovan Email & Phone Number

Seattle, Washington, United States

Mclean, Virginia, United States

• Developed and implemented efficient product processes, streamlining interactions between the Product team and other departments, leading to improved collaboration and productivity.
• Grew the Product and UX team, doubling its size to better support the company's growing needs, while mentoring Product Managers to enhance their skills and career growth.
• Launched innovative customer-facing and internal-based products that advanced the company's mission and enhanced user experience.

Greater Seattle Area

• Owned ideation and prioritization for global compliance products for internal delivery program.
• Built strategic product communication process across cross-functional teams and leadership.
• Drove alignment on long-term areas of investment for transportation compliance product suite.

Greater Seattle Area

• Set product vision for products in development and worked cross-functionally with Engineering teams, Finance, UX, PR, Marketing, Legal and partner product teams to launch products.
• Developed and maintained business requirements documents to detail the customer experience and effectively communicate to both engineering and UX teams.
• Led prioritization and tradeoff decisions for launch products to balance new feature development, architectural improvements and operational excellence.
• Identified business metrics for launch product and steady-state business. Created and maintained mechanisms to report out on business metrics and addressed performance weekly, monthly and quarterly with senior.
• Built product roadmaps for future feature development.

Greater Seattle Area

• Managed business ideation process, reviewing businesses across Amazon for new industries for Amazon. Researched, authored and presented multiple new business ideas to Amazon leadership.
• Identified a new business venture. Wrote proposal, ran a proof-of-concept campaign and successfully validated customer interest in program. Secured headcount to build team around venture.

Greater Seattle Area

• Owned the design, development, and maintenance of ongoing metrics and reporting for a new Amazon initiative.
• Worked with global stakeholders to develop key metrics in different marketplaces and create best practices for improving performance and driving innovation across regions.
• Generated actionable insights through metrics and used data presentation skills to present to Amazon leadership.

North Charleston, South Carolina, United States

• Managed projects involving Operations, Legal, Tax, IT and Finance teams
• Responsible for creating and communicating project plans to senior leadership
• Developed a Vendor Performance Program, goal to reduce rejection rates 70%
• Responsible for tracking and explaining monthly variance of $9MM of annual departmental COGS
• Negotiated $1MM in services contracts with domestic and international firms

North Charleston, South Carolina, United States

• Developed automated reporting process for management to present key business data to senior leadership
• Created automated vendor invoicing process, saving 40 hours/month

Greater Seattle Area

• Investigated Amazon sellers for performance and compliance with policy standards
• Maintained quality standards with thousands of independent vendors

• Developed and maintained training documents for new employees
• Addressed policy and compensation inquires for Microsoft sales force

• Identified and investigated internal process breakdowns
• Managed and delegated approx. 400 time-sensitive customer and supplier issues
• Coordinated resolutions with warehouses, transportation services and customers
• Responsible for 700 customer accounts in inside sales role

Bachelor Of Arts (B.A.), Political Science And Government

Master Of Business Administration (Mba), Finance, General, 4.0