David Hedtke Email and Phone Number

Career Highlights15 years of IT experience within healthcare, retail, finance, packaging and logistic industriesAt CMG, was the senior Network engineer responsible for network, vpn and systems support for 85+ remote clinics as well as corporateResponsible for PBX changes and updates as well as managing and creating new IVR’s for the business needsBecame the sole technician working with construction teams to set up new clinics from the CER, Equipment Ordering, to Low voltage wiring, Rack outfitting and Internet connectivity and VPN establishment to corporate networkTechnical SkillsWindows Server 2008-2022 Active Directory and Exchange configuration and support 3cx, Five9 & 8x8 IVR call center configuration, administration and trainingUnderstanding and support for all levels of the OSI for Switch, firewall and software configuration and supportPTI Storlogix and Digigate deployment and supportYardi Centershift admin support and site and user setup and supportInstallation and support for Accounting tools such as Great Plains, Smartconnect and PapersaveOrsyp $Universe cron job scheduling softwareService Desk Ticketing experience with ZohoDesk, Lotus Notes, Remedy & ACEOperating system support for Microsoft Windows 10 through 95 as well as various Unix distributionsMicrosoft Office 2008 to 365 deployment, support and administration of licenses