David Heidt Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Chicago, Illinois, United States

Lead Instructor responsible for designing and delivering University certification curriculum aligned with the Business Analysis for International Institute of Business Analysis (IIBA) Certification using LMS and technologies for in-person and fully remote instruction. Taught and mentored hundreds of business professionals in the Chicagoland area, focusing on business analysis, business operations, and information technology.

Chicago, Illinois, United States

Led and delivered state-of-the-art instructor-led, remote, and on-demand eLearning solutions, including performance support, knowledge management, and enterprise training. Successfully expanded the learning applications portfolio to include cutting-edge, business-responsive solutions for CVS Health’s Prescription Benefits Management clients.• Developed instructional design, combining experiential, self-directed and project-based strategies for adult learning. • Employed expert facilitation and business process design strategies to define and structure complex subject matters, significantly improving efficiencies and institutional knowledge. • Managed Instructional Designers and SMEs in the design and deployment of onboarding, end-to-end user provisioning, role-based eLearning, and performance support sites for an application portfolio for over one thousand end-users and including executive leaders across eighty functional areas.• Led and implemented incorporating inclusive learning styles, visuals, and SME participation.• Ensured the smooth integration of cutting-edge remote / eLearning authoring and learning management tools, including Articulate 360 / Rise 360, Adobe Captivate, Camtasia and SharePoint Online.

Chicago, Illinois, United States

Appointed to lead a product development team and drive the delivery of key organizational development initiatives in support of an IT application portfolio expansion. Trained and mentored leaders and product management team members improving their project management, communication, documentation and use of collaboration tools.• Facilitated targeted training and mentoring strategies for team members; substantially increased focus on stakeholder engagement, governance, business rolls-out, change management, and training for the application portfolio product functionality.• Expertly leveraged business processes, scenarios, and business rules analysis to guide team members and SMEs to organize complex subject matter, significantly enhancing business knowledge and skills.• Facilitated, designed, and deployed training and performance support solutions for over two hundred Benefits and Clinical personnel utilizing new processes and operational changes for a portfolio of web-based applications.• Mentored team members in the use of advanced collaboration and authoring tools using Rise 360 and SharePoint Online.

Chicago, Illinois, United States

Directed the development and delivery of training and performance support for a multi-year strategic, enterprise-wide automation solution to manage client implementations across the Prescription Benefit Management Services division.• Designed role-based learning pathways to efficiently onboard and transition staff to new roles.• Reduced client service warranty claims through the development and deployment of a more effective new hire training program.• Instrumental in directing a professional training organization for the Client Services Center of Excellence while assist in guiding the development and delivery of training solutions with a team of 14 professionals.• Implemented metrics and feedback mechanisms for reviewing learning activities and address interventions to achieve business outcomes.• Mapped organizational training and learning needs to the available technology platforms. • Trained leaders and their teams within multiple organizations on the design and creation of intranets, workflow, and SharePoint migrations to support critical client onboarding and implementation processes.

Schaumburg, Il

Led business analysis activities deploying guidelines, methods, procedures, and training for a critical departmental transformation. Met strategic goals, improved client services, and increased cost efficiencies.• Facilitated cross-departmental designs and stakeholder alignment of key client-facing business processes and application functions. • Managed ambitious project goals effectively, ensuring delivery of quality products while engaging training and mentoring staff across the IT analysis, implementation, and operations functions. • Identified and institutionalized best practices with training development and delivery across multiple functional areas for employee onboarding, intake, analysis, estimating, design, implementation, quality assurance and operations.

Greater Chicago Area

Within a well-respected and cutting-edge assessment and training consultancy, led the development of organizational assessments and tailored training curricula for managing business analysis and change initiatives within F500 organizations. • Led multiple client engagements in the use of the process, agile, and user experience methods to implement workflow, enterprise content management, collaboration, and social solutions for large F500 enterprises.• Served as the executive leader for assessment and training services to clients including Allstate Insurance, AT&T, Discover Card, International Monetary Fund, Northern Trust, the University of Chicago, Wells Fargo, World Bank and Zurich Insurance.• Led a team of business analysts and developers in the transformation of a governmental department with 17 functional areas; defined 145 processes across the agency, established the business case for change, clarified the ROI, and partnered with internal and external stakeholders.• Served as lead business analyst in smooth execution of web-based collaboration, social and content management solutions through expert use of SCRUM agile methodology; partnered closely with product managers in the successful creation of processes and capabilities, and the management of off-shore services from initial requirements to production deployment.• Facilitated high-profile sessions with business and IT personnel in large organizations to identify key process improvements and strategies to deliver enterprise learning and collaboration platforms. • Assessed, trained, and mentored large, diverse, and remotely located project teams. • Headed operations for a start-up, focused on UX product design for personnel safety and promotional management mobile apps; successfully leveraged technologies including full-stack development, PWA, NoSQL, and AWS cloud-based technologies.

Chicago, Il

A Chicagoland 500+ member business analyst professional organization. The Chapter facilitates 12 chapter meetings a month plus special events, study groups and member and subscriber communications. Managed and facilitated over 80+ monthly Chapter events. Sponsors include major universities and business analysis vendors in the Chicagoland area. The Chicagoland Chapter is one of the largest IIBA Chapters in the world.