Dave Heinowitz, Mba, Pmp Email & Phone Number

San Jose, CA

• Accountable for improving client satisfaction/NPS.
• Responsible for account and project P&L.
• Provided strategic direction on account growth strategies while overseeing the tactical implementation.
• Partnered with the Delivery, Product, Platform, Sales, Finance, Legal and InfoSec groups to ensure proper solution positioning, delivery and margin.
• Partnered with Sales to provide solutioning, scoping and pricing/contract reviews.
• Partnered with Business Development to expand partner relationships to increase company offerings and support business growth

Alameda, CA

• Manage a team of Engagement Managers to ensure successful end-to-end delivery of customer implementations.
• Lead large multi-geographical onshore and offshore project teams to successfully deliver omni-channel solutions across IVR, Chat and Virtual Assistant to drive customer engagement.
• Collaborate with Sales and Account Management on account strategy to improve customer satisfaction, ensure account retention, identify upsell opportunities and drive future revenue.
• Support the Sales and Pre-sales teams on sales calls and project scoping, including generating effort and implementation timeline estimates.
• Coordinate with Product Management, Engineering and Network Operations to improve overall product and platform performance.
• Recommend process improvement concepts to senior management to improve division utilization, efficiency, profit and margin.

Mahwah, NJ

• Worked with Sales, Sales Engineers and clients’ senior management to provide a solution-based approach to introduce Nuance’s suite of offerings in the Professional Services space to address clients’ business needs.
• Educated clients on the enhancements and benefits available to promote increased revenues and improved processes.
• Managed and led project teams of up to 50 staff members across multiple disciplines and geographic locations to implement world-class Interactive Voice Response, contact center technology and mobile voice recognition.
• Responsible for the career development, growth and promotion of a direct team of senior technical resources and project managers.

Mahwah, NJ

* Guided multiple project teams upwards of 20 staff members in the design, development, testing, deployment and maintenance of hosted applications through the Tellme Networks partnership for speech-enabled, interactive voice response systems. * Managed projects’ scope, budget and timeline to ensure complete customer satisfaction. * Highly regarded for.

Mahwah, NJ

Manager for numerous small to mid-sized projects through the full software development cycle. Provided post-deployment support; identified future enhancements and other sales opportunities.

Mahwah, NJ

Led development teams of up to eight Developers. Coordinated with staff from various disciplines to ensure requirements were properly designed, developed, tested and deployed.

Mahwah, NJ

Developed speech and dual-tone multi-frequency applications for large organizations using VXML, XML, Java and various scripting languages and platform-propriety development for deployments on the Edify, Avaya, Genesys and IBM platforms.

Executive Master Of Business Administration (Mba)

Bachelor Of Science (Bs), Economics