Dave Heinowitz, Mba, Pmp work email
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Dave Heinowitz, Mba, Pmp personal email
Program Management and Enterprise Software Delivery Leader with 19+ years of experience in driving team performance, customer engagement, and delivery of custom enterprise omni-channel and AI solutions focused on optimizing the customer experience. Expert at analyzing and improving processes to increase productivity and utilization. Highly skilled in facilitating cross-functional, cross-geo communication to improve collaboration across the organization.STRENGTHS INCLUDE:Account Retention | Business Development | Client Engagement & ManagementProcess Improvement | KPI Analysis | Budgeting, Forecasting & Cost ControlVendor Management | Quality Assurance | Conflict ResolutionStrategic Planning | Risk Mitigation | Contract Negotiation
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![[24]7.Ai](https://cimg.aeroleads.com/ln/logos/bc/360383f9a2cd3d0e58a69435336deccb.jpg)
Practice Lead, Platform Solutions Group[24]7.Ai 2019 - 2020San Jose, Ca• Accountable for improving client satisfaction/NPS.• Responsible for account and project P&L. • Provided strategic direction on account growth strategies while overseeing the tactical implementation.• Partnered with the Delivery, Product, Platform, Sales, Finance, Legal and InfoSec groups to ensure proper solution positioning, delivery and margin.• Partnered with Sales to provide solutioning, scoping and pricing/contract reviews.• Partnered with Business Development to expand partner relationships to increase company offerings and support business growth -
Director, Engagement Mangement[24]7.Ai 2015 - 2019Alameda, Ca• Manage a team of Engagement Managers to ensure successful end-to-end delivery of customer implementations.• Lead large multi-geographical onshore and offshore project teams to successfully deliver omni-channel solutions across IVR, Chat and Virtual Assistant to drive customer engagement.• Collaborate with Sales and Account Management on account strategy to improve customer satisfaction, ensure account retention, identify upsell opportunities and drive future revenue. • Support the Sales and Pre-sales teams on sales calls and project scoping, including generating effort and implementation timeline estimates.• Coordinate with Product Management, Engineering and Network Operations to improve overall product and platform performance.• Recommend process improvement concepts to senior management to improve division utilization, efficiency, profit and margin.• Engage and motivate direct team to perform to their full potential.• Direct a multi-project 30k+ hour program with 60+ resources for a large insurance company to implement a multi-modal solution on the [24]7 hosted platform.
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Manager, Professional ServicesNuance Communications 2007 - 2014Mahwah, Nj• Worked with Sales, Sales Engineers and clients’ senior management to provide a solution-based approach to introduce Nuance’s suite of offerings in the Professional Services space to address clients’ business needs. • Educated clients on the enhancements and benefits available to promote increased revenues and improved processes. • Managed and led project teams of up to 50 staff members across multiple disciplines and geographic locations to implement world-class Interactive Voice Response, contact center technology and mobile voice recognition applications for Fortune 500 companies. • Responsible for the career development, growth and promotion of a direct team of senior technical resources and project managers. -
Senior Program ManagerViecore 2006 - 2007Mahwah, Nj* Guided multiple project teams upwards of 20 staff members in the design, development, testing, deployment and maintenance of hosted applications through the Tellme Networks partnership for speech-enabled, interactive voice response systems. * Managed projects’ scope, budget and timeline to ensure complete customer satisfaction. * Highly regarded for successfully managing multiple projects simultaneously. -
Project ManagerViecore 2004 - 2005Mahwah, NjManager for numerous small to mid-sized projects through the full software development cycle. Provided post-deployment support; identified future enhancements and other sales opportunities.
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Lead DeveloperViecore 2003 - 2004Mahwah, NjLed development teams of up to eight Developers. Coordinated with staff from various disciplines to ensure requirements were properly designed, developed, tested and deployed.
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Software DeveloperViecore 2001 - 2002Mahwah, NjDeveloped speech and dual-tone multi-frequency applications for large organizations using VXML, XML, Java and various scripting languages and platform-propriety development for deployments on the Edify, Avaya, Genesys and IBM platforms.
Dave Heinowitz, Mba, Pmp Skills
Dave Heinowitz, Mba, Pmp Education Details
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Executive Master Of Business Administration (Mba) -
Economics
Frequently Asked Questions about Dave Heinowitz, Mba, Pmp
What is Dave Heinowitz, Mba, Pmp's role at the current company?
Dave Heinowitz, Mba, Pmp's current role is Program Management, Operations and Customer Experience Leader.
What is Dave Heinowitz, Mba, Pmp's email address?
Dave Heinowitz, Mba, Pmp's email address is da****@****ore.com
What schools did Dave Heinowitz, Mba, Pmp attend?
Dave Heinowitz, Mba, Pmp attended Rutgers, The State University Of New Jersey-Newark, Ramapo College Of New Jersey.
What skills is Dave Heinowitz, Mba, Pmp known for?
Dave Heinowitz, Mba, Pmp has skills like Software Development, Enterprise Software, Agile Methodologies, Software Project Management, Xml, Saas, Professional Services, Vendor Management, Process Improvement, Account Management, Program Management, Cross Functional Team Leadership.
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