David Hellstrom Email and Phone Number

Achievements:• Established a new QA team and structure. Immediately reduced testing time by 75%, from the previous method, and performing root cause analysis for high-risk areas for bugs and defects.• Led the creation of over 400 automated test cases for weekly regression testing. • Prepared over 100 easy to follow manual test cases for regression testing. • Reduced defects by over 40% by pinpointing the most problem area by collaborating with colleagues across departments.• Established, managed, and leveraged multiple pilot teams to find edge-case issues prior to full release of software. Responsibilities• Managed QA team• Used AI tools to increase documentation accuracy• Assisted with automation regression design and planning• Established new document testing procedures• Collaborated with product managers, stakeholders, and developers to clarify requirements/acceptance criteria.• Created test plans

Achievements:• Oversaw implementation of over 7000 agent access requests• Designed a more user-friendly onboarding tool, which saved almost 6 workhours per day after implementationResponsibilities:• Helped managers and leads from across the company verify correct access requests for their subordinates• Partner with technology to initiate bulk requests• Analyzed user issues to help with troubleshooting and fixing problems in real-time• Trained team on most efficient means of updating and helping users

• Analyzed agent data from global sites with Excel, streamlining theteam organization within the admin tool thus reducing production errors by 50%, improving the quality and reliability of output.• Worked with clients to ensure smooth transition into updated features and new functionality.• Created new pilot team processes, fostering communication between teams.• Managed 7 pilot teams across various siteso Provided troubleshooting o Trained users on new updates and ensured proper procedure complianceo Listened to feedback to provide back to business and tech teams• Developed new processes for testing team including Agile• Collaborated with stakeholders to document and analyze business requirements and to clarify acceptance criteria for testing team.• Supported access requests and troubleshooting.• Monitored newly upgraded systems and functionality for issues and gathered feedback for future upgrades.• Acted as liaison between business, stakeholder, and technology Teams• Designed and executed manual test cases• Assisted in release management functions

Responsibilities:• Supported the Card Services department for Consumer and Business Cards.• Tested upgrades for proprietary phone advisor system and TSYS.• Created user experience scenarios based on requirement specifications.• Applied functional knowledge to test scripts/plans.• Identified opportunities to boost team performance.• Introduced new theories and ideas to create a more creative testing environment