Throughout my career I have gained extensive experience in IT Service Management and IT Project/Programme Management in order to deliver against challenging customer objectives. I have been able to achieve considerable success in all the assignments I have undertaken. I pride myself on my ability to rapidly learn and adapt to continually changing circumstances and trends while being able to identify key improvements to working practices and procedures. I have also demonstrated through my career a successful ability to maximise sales and profitability while remaining focussed on providing outstanding customer service.Acting as a service manager or project manager I continually review all areas of team performance in order to recognise potential team development and respond to continually changing requirements and trends. I always lead by example and promote a positive working environment to help organisations to achieve their own goals and development.I am excited about roles which allow me autonomy and self empowerment with regards to creating and further developing processes and procedures in order to facilitate funding success, while still maintaining a strong company brand. I am fully committed to delivering organisational success within an organisation in which I can be enthusiastic about my work and believe that my hard work will make a significant difference to the future direction of operations.SpecialtiesIT Service ManagementIT ConsultancyProject ManagementProgramme ManagementData Centre MigrationsService transition and transformationSolution DesignEnterprise ArchitectureEnd User ServicesBusiness Improvement Revenue & Profit Margin GrowthPMO functionManaged Service IntegrationMulti Sector Experience (Public sector/SMB/Bluechip)New Process ManagementForecasting and Budgeting3rd party relationship managementChange ManagementContinuous Service ImprovementNew Service PropositionsContract NegotiationCost Reduction