I am a Global Business Executive with demonstrated ability to engage stakeholders across the value-chain. I build customer-centric cultures that lead to improved performance, retention, cost reduction, and higher profit. What I bring to the table...Proven success in creating technology-based products and solutions that facilitate sustainable growth, propel multi-milllion dollar revenues, and generate additional traction in international markets. Natural ability to motivate, and a coach to senior management and peers. Multi-dimensional Capabilities:Strategy and Planning – Devised winning strategies and operating business, product, and technology plans, by successfully introducing effective service and partner models.Cost Reduction/Process Improvement – Drove operational effectiveness, productivity, and reduced annual operating expenses by creating a better customer/user experience.Turnaround/Restructure/Reorganization – Turned around business and declining customer satisfaction ratings by restructuring and building capabilities around voice of customer.Leadership Development/Team Building – Coached and mentored managerial teams to improve skill sets, resulting in improved top employee retention rates. Customer Experience Management – Improved customer satisfaction of online and offline deliverables by launching a multi-faceted program to improve customer engagement.Product Development/Innovation – Developed multi-year, customer-driven, global plan for digital product improvements in 20+ languages. Led evaluation and rollout of company's first Global Content Management System (CMS). Provided management consulting digital strategy and technology advisory services for B2B, B2C, IoT, and Financial Services clients.