I am a Global Business Executive with demonstrated ability to engage stakeholders across the value-chain. I build customer-centric cultures that lead to improved performance, retention, cost reduction, and higher profit. What I bring to the table...Proven success in creating technology-based products and solutions that facilitate sustainable growth, propel multi-milllion dollar revenues, and generate additional traction in international markets. Natural ability to motivate, and a coach to senior management and peers. Multi-dimensional Capabilities:Strategy and Planning – Devised winning strategies and operating business, product, and technology plans, by successfully introducing effective service and partner models.Cost Reduction/Process Improvement – Drove operational effectiveness, productivity, and reduced annual operating expenses by creating a better customer/user experience.Turnaround/Restructure/Reorganization – Turned around business and declining customer satisfaction ratings by restructuring and building capabilities around voice of customer.Leadership Development/Team Building – Coached and mentored managerial teams to improve skill sets, resulting in improved top employee retention rates. Customer Experience Management – Improved customer satisfaction of online and offline deliverables by launching a multi-faceted program to improve customer engagement.Product Development/Innovation – Developed multi-year, customer-driven, global plan for digital product improvements in 20+ languages. Led evaluation and rollout of company's first Global Content Management System (CMS). Provided management consulting digital strategy and technology advisory services for B2B, B2C, IoT, and Financial Services clients.
Listed skills include Product Management, E Commerce, Strategy, Cross Functional Team Leadership, and 50 others.
