David H Friedman

David H Friedman Email and Phone Number

Enterprise Delivery of Digital Transformation and Process Improvement - RPA, Intelligent Automation, Workflow. PropTech co-founder. @ GMMI Inc.
Florida, United States
David H Friedman's Location
Miami-Fort Lauderdale Area, United States, United States
David H Friedman's Contact Details

David H Friedman personal email

n/a

David H Friedman phone numbers

About David H Friedman

Change agent delivering process improvement and quality user experiences based on best practices, focus groups, data structuring, and process automation technologies. Typically delivered through multiple agile scrum teams, I ensure systems and processes support efficiency, customer satisfaction, and reusability.Extensive knowledge of analog and digital customer experience, service process change management, six sigma and lean methodologies, operational efficiency, and customer satisfaction drivers in multiple Industries. I deliver through development and implementation of new technologies, and the fresh insights industrial engineering-based analysis can deliver. With demonstrated success in both large global public multinational corporations and medium-sized private companies, I've drive significant change and consistently delivered measurable results.

David H Friedman's Current Company Details
GMMI Inc.

Gmmi Inc.

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Enterprise Delivery of Digital Transformation and Process Improvement - RPA, Intelligent Automation, Workflow. PropTech co-founder.
Florida, United States
David H Friedman Work Experience Details
  • Gmmi Inc.
    Gmmi Inc.
    Florida, United States
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  • Smarter Offers
    Member Board Of Directors
    Smarter Offers Nov 2021 - Present
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  • Ryder System, Inc.
    Head Of Intelligent Automation Coe
    Ryder System, Inc. Jul 2018 - Present
    Miami, Fl, Us
    Coordinates the journey to streamline and simplify business processes, improve market responsiveness and drive operational efficiency to support growth. Leads the vision and direction for automation across the business, including the evaluation of opportunities for process improvement. Often deploys more traditional efficiency-maximizing tools and methodologies prior to or concurrent with automation, data structuring, digitization, and machine learning / crowdsourcing systems.
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  • American Express
    Director, Robotics Process Automation
    American Express Jun 2016 - Jul 2018
    New York, Ny, Us
    Responsible for delivering automation solutions to internal and external customers utilizing multiple RPA, machine learning and artificial intelligence tools. We develop at enterprise scale across multiple scrum teams to drive rapid business benefit.
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  • American Express
    Director, Value Generation Offer Delivery, Pega Business Rules, And Membership Rewards Capabilities
    American Express Jan 2014 - Jun 2016
    New York, Ny, Us
    Manage teams of business analysts, developers, and engineers who manage software development and market customization for key servicing applications. We deliver appropriate offers and messages to customers across channels; ensure efficient workflow processing and case routing; and deliver customized tools to 23 markets; all while minimizing investment / TCO.
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  • American Express
    Director, Capabilities Planning And Enablement
    American Express Mar 2010 - Jan 2014
    New York, Ny, Us
    Led a team that develops best-in-world servicing capabilities, systems, and processes. Global owner for online enablement platforms (ID management, co-browsing); protected against fraud and brand damage through improvements in process and product. Managed the portfolio of global technology investments (budgeting analysis, go/no-go decisions, CBA assessment) .Business owner of global call recording systems; partnered with voice of customer, legal/regulatory, and IT teams to deliver upgrades and user enhancements.
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  • American Express
    Manager - Performance Engineering
    American Express Apr 2008 - Mar 2010
    New York, Ny, Us
    Led a team of project managers and industrial engineers; drove operational expense reduction projects for the Telephone Service Centers in Fort Lauderdale and New Delhi. Coached Industrial engineers and Project Managers; team delivered $5.5 MM in expense reduction and reduced write-offs and credits by over $13MM in 2009; reduced annual inbound call volume by 1.5mm.
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  • American Express
    Project Manager, Process Improvement
    American Express Jun 2004 - Mar 2008
    New York, Ny, Us
    Drove operational improvement in the inbound Telephone Service Centers in Fort Lauderdale and New Delhi by using root cause analysis, conducting employee focus groups, and monitoring changes in call patterns. Delivered $2.36 MM in financially verified reengineering savings in FY 2006 and $2.7MM in savings for FY 2007.
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  • J Goodman
    Is Manager
    J Goodman Oct 2001 - Aug 2003
    Increased sales staff efficiency at Southern California’s largest foodservice sales and marketing Firm through hardware, software, and network upgrade, followed by implementing new Customer Relationship Management system, procedures, and goals.
  • Prime Advantage
    Systems Analyst
    Prime Advantage Oct 2000 - Oct 2001
    Franklin, Tennessee, Us
    Managed end-to-end implementation of e-communication projects at client sites for web-based B2B company.
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  • Energy Suspension
    It Manager
    Energy Suspension Mar 2000 - Oct 2000
    Managed internal and remote networks and led a team of JDEdwards/Peoplesoft administrators to run the OneWorld ERP and accounting software.
  • Liz Claiborne
    Systems Coordinator
    Liz Claiborne Jun 1998 - Feb 2000
    New York, Us
    IT Systems Coordinator for Laundry by Shelli Segal, a division of Liz Claiborne.
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David H Friedman Skills

Process Improvement Strategy Cross Functional Team Leadership Business Process Improvement Business Analysis Management Crm Project Management Change Management Customer Relationship Management Analytics Analysis Product Management Strategic Planning Vendor Management Financial Services Credit Cards Customer Experience Team Leadership Business Process Design Analytical Skills Re Engineering Business Transformation Business Process Re Engineering Business Intelligence Sdlc Six Sigma Program Management Integration Forecasting Scrum Management Consulting Call Center Risk Management Portfolio Management Call Centers Robotics Rpa Robotics Process Automation Robotic Process Automation Relationship Management Software Development Life Cycle Erp Training Access Scrum Master Product Ownership Thought Leadership Customer Journey Mapping Customer Journeys

David H Friedman Education Details

  • Usc Marshall School Of Business
    Usc Marshall School Of Business
    Project Management
  • Harvard University
    Harvard University
    Design Thinking And Innovation
  • Harvard University
    Harvard University
    Data Modeling/Warehousing And Database Administration
  • Uc San Diego
    Uc San Diego
    Political Science

Frequently Asked Questions about David H Friedman

What company does David H Friedman work for?

David H Friedman works for Gmmi Inc.

What is David H Friedman's role at the current company?

David H Friedman's current role is Enterprise Delivery of Digital Transformation and Process Improvement - RPA, Intelligent Automation, Workflow. PropTech co-founder..

What is David H Friedman's email address?

David H Friedman's email address is da****@****man.com

What is David H Friedman's direct phone number?

David H Friedman's direct phone number is (718)-384*****

What schools did David H Friedman attend?

David H Friedman attended Usc Marshall School Of Business, Harvard University, Harvard University, Uc San Diego.

What skills is David H Friedman known for?

David H Friedman has skills like Process Improvement, Strategy, Cross Functional Team Leadership, Business Process Improvement, Business Analysis, Management, Crm, Project Management, Change Management, Customer Relationship Management, Analytics, Analysis.

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