Qualitative researcher (with quantitative toolkit) working horizontally with Business Messaging API teams to better understand the needs of both businesses and consumers across WhatsApp, Messenger, & Instagram. My ability to strategically execute research, paired with cross-functional partnering skills, has resulted in insights impacting billions of users worldwide.

Owner and manager of Instagram account documenting the New York City drag community through video ethnography. Accumulated over 75 million views between Instagram and TikTok, four time nominee for Best Nightlife Photographer.

Qualitative researcher (with quantitative expertise) working collaboratively and individually on projects impacting 13,000 websites and millions of customers.-Develop strategically focused research plans from large scale, often ambiguous questions, to support the creation of future products. These projects have involved, among other things, understanding consumer experiences and goals relating to electric vehicles, exploring challenges and opportunities presented by shoppers using mobile versus desktop devices, and examining the impact of the current automobile inventory shortage on customer behaviors - and exploring potential opportunities to help manage the shortage.-Complete evaluative research to improve current products in close collaboration with designers across areas. This has involved testing various aspects of our current products as well as working on prototypes, both individually and with designers. -Collaborate regularly with UX analysts, Architects, & designers to better understand user behavior from a variety of angles-Mentor and support team in best practices around research & iteration

-Provided UX research as founding member of pro bono Agile design collective working with non-profit clients on discovery research, prototype design, and testing for mobile app. Worked with research and design team through all aspects of the process.-Lead on user recruitment strategy plan-Lead, creator and facilitator of team-based research synthesis workshops; -Co-created & facilitated user interviews, surveys, card sorts & presented weekly results to client. -Conducted qualitative and quantitative analysis of results-Planned, implemented, and analyzed collaborative mobile app concept testing

Within Area Director role, this consisted of leading team through various research projects within the Housing department and consulting with other departments within The New School. Some projects included: • Inaugural Chair of Housing & Residential Education Assessment Committee, led team in conceptualizing, implementing, analyzing, and presenting major assessment projects in support of strategic plan goals.• Assessed impact of residential programming on student sense of belonging through creation of tracking database and administration of survey, conducted advanced statistics to analyze results• Conducted user experience research on the Narwhal Nation event management platform, including usability testing, focus groups, individual interviews, and quantitative analysis with multiple user types• Initiated usability testing to improve The New School mobile app, including training of assistants to conduct interviews and presenting insights and recommendations to IT & Marketing leadership• Conceptualized and supervised research into Housing website usability, including usability tests, card sorting using OptimalSort, interviews, and analysis of site analytics through Google Dashboard• Created first ever Care Week, assessing resident knowledge of support services, tracked and analyzed RA referrals to campus resources• Conducted first ever focus groups on residential programming to improve educational offerings• Led committee charged with making recommendations for improving multicultural student sense of belonging based on insights from campus climate survey

Manager of 620 bed residence hall & 50 bed auxiliary space, including occupancy management, facilities management, student discipline, check-in and check-out logistics, community building endeavors, providing direct supervision and leadership development for one full time Union Mail Clerk, two Head Residents, fifteen Resident Advisors and twenty Office Assistants, & third-level weekly on-call crisis response for 2,000 resident students. Current departmental chairperson of assessment committee.MAJOR ACCOMPLISHMENTS:• Oversaw the successful 2013 opening of The New School’s Kerrey Hall and guided community through 2014 major flooding • Founding organizer and leadership committee of The New School Food Pantry, created in response to data-driven student hunger needs, including food safety certification through Food Bank of New York, resulting in over 2,000 pantry visits and growing.• Lead Staff Selection, Training, and Hall Council Committees for multiple years, including assessment• Created Low Income Student Advocate program organizing initiatives around support for low-income students, including organization of multiple student discussion panels, orientation activities for new students on financial management and support, and presenting for various staff organizations on supporting low income students• Supporting staff member in creation of Get in GEAR mentorship program for students of color• Managed concerns for 60 high school summer students in Paris for two summers, including supervision of five person staff in organizing various field trips, responding to emergencies, and administering curfew program.

Manager of 412 bed residence hall, including occupancy management, facilities management, student discipline, check-in and check-out logistics, community building endeavors, providing direct supervision and leadership development for eight Resident Advisors and three Office Assistants, and weekly on-call crisis response for 2,000 resident students.• Provided on-site guidance and support for diverse resident population ranging in age from 18 to 37, representing The New School, Pace University, and the University of Missouri• Coordinated complex occupancy issues, discipline, & other communication between The New School & Pace University• Served as coordinator and mediator between interests of The New School & Metro Loft Management, the company from which the residence is leased• Worked collaboratively with several New School departments in the interest of improving quality of life for residents, including Security, Maintenance, Health Services, & Student Rights & Responsibilities• Coordinated the permanent closing of the William Street Residence Hall• Guided building residents through 2012 Hurricane Sandy disaster preparedness and evacuation• Oversaw the staff selection process for 2013-2014, including collaborative creation and implementation of new procedures for RA Selection, Head Resident Selection, and RA Rehire.• Founded New School RA/HR Alumni organization and organized first ever RA Alumni Panel for Winter training• Oversaw development of William Street Youth Initiative, resulting in over $300 raised for charity• Initiated check-out system utilizing the newly universal New School Google calendar• Sat on University-wide Security committee representing housing interests

Assistant manager of 412 bed residence hall, providing direct supervision and leadership development for nine Resident Advisors, advisement of hall council, and weekly on-call crisis response for 1,700 resident students. • Planned and presented student training development programs, managing in-hall training, and having primary responsibility for Winter 2010 training for all halls • Created the SCR.A.PBOOK in 2009, a continuous development tool for staff, which was adopted by all halls and staff in 2010• Organized the Fall 2011 Hall Council leadership training and advised throughout year• Co-organized, administered and analyzed data from first ever focus groups with students on residential programming• Oversaw food collection in hall for City Harvest, resulting in over 5,000 pounds of food collected• Supervised organization of “Help For Haiti”, collecting $700 for Doctors Without Borders• Oversaw “Help for the Homeless” Initiative, resulting in over $400 collected, many hundreds of pounds of food collected, and volunteer hours met, ultimately winning New School student Program of the Year

(Volunteer status from 2010 - 2018)Designed, conducted, and analyzed original and lab-related quantitative and qualitative research on helping behaviors in the USA, India, & Japan, funded by a National Science Foundation grant, including use of SPSS and SAS to analyze data.• Initiated and managed research on gratitude and helping behaviors among American and Indian participants including field, online, and phone interviews• Co-Author, “The Influence of Gestures of Appreciation on Gratitude and Helping: Exploring the Role of Culturally Variable Reciprocity Norms”, Testing, Psychometrics, and Methodology in Applied Psychology, July 2018

Conducted research and provided administrative support, including transcription of over 50 interviews, maintenance of 13,000 member contact database, assisting with various high-profile conferences and reports focused on promoting innovative public policies.• Research published in the books, “The Race for Governor and Attorney General Roundtable, 2006” and “The Race for Mayor Campaign Roundtable, 2005”