David Hignett is a Head of Claims Analytics Insight and Improvement at Rsa. He possess expertise in process improvement, complexity reduction, financial analysis, systems thinking, operations analysis and 11 more skills. Colleagues describe him as "David and I have previously worked together. David helped me and the RSA Ireland Claims leadership team develop a tool to allows to track how injury claims performance. David brought a set of analytical skills and communication techniques that enabled us to deliver a step change in our Injury Claims Management process." and "David is a brilliant analyst with the ability to coach others. I have had the pleasure of being a member of Davids team (2014 -2018) and can honestly say I am better analyst as the result of his coaching. He has the rare ability of turning numbers on a page into something a business cares about and will take action against. His analysis matters its not just fancy stats because he can.........he finds whats important and can be changed. "