David Hilo Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

Part of the Conversion of all the Marianos locations with a new software and hardware upgrade of all POS systems. I helped with the implementation and training of all managers and employees of the company.

Greater Chicago Area

Implementation-Installed and programmed software for sites from 1 to 30 point of sale terminals.-Trained owners, managers & employees how to properly and efficiently use terminals.-Communicated information to analysts regarding the condition of hardware.-Repaired and replaced POS hard drives as needed-Experienced with Digital Dining (certified), Aloha, Micros, Squirrel, Toast, Microsale, Compris Technology, IRIS, & Xpient-Ability to commute to restaurants in Chicago area and surrounding suburbs.

Chicago, Il

• Manage a staff for 3 different restaurants and 7 kitchens• Organize support staff of bussers, food runners, dishwashers, bartenders, and servers so that they are able to do their job efficiently and to their best ability• Able to step into any position during times of high volume and offer support where it is needed• Work alongside and communicate with back of house team in regards to service, specials, and other operations necessary to streamline service. • Document, investigate, and resolve all employee and guest incidents including guest complaints and directs escalated issues to appropriate outlet. • Responsible for updating menu descriptions of 7 different kitchens in order to better educate and prepare staff for service.

Chicago, Il

• Managed the entire the staff and keep them organized during peak hours• Maintained inventory of all food & beverage• Communicated with the corporate office of specific needs of the restaurant in order to improve service• Ensured all customers enjoyed their experience and solve any issues that need attention

Cincinnati & Columbus Area

-Managed operations of several stores that have proven sales growth from the time of opening -Assisted with the opening of 3 new restaurants of the company a long with 2 mobile units -Responsible for training and hiring over 50 new team members to help build a strong work environment- Coached and counseled employees on a timely basis; making decisions on promotions and terminations of employees, and taking the appropriate action. -Maintained a quality product and encouraged great customer service experience for everyone that came to Fusian -Managed a number of catering accounts that have brought continued revenue to the company all year round. -Dealt with all administrative tasks of the restaurant that included: Payroll, Cost of Goods, Scheduling, and Ordering products from several suppliers -Food and safety sanitation was made a priority for everyone involved on the team.

Bilbao, Spain

Sous Chef at the Resort of a Fine Dining Hotel

I helped lead the conversion of transferring banks and multiple financial institutions to merge into a new electronic banking software.

Ccna, Ccent

Cisco Networking Academy 1. Introduction to Networks 2. Routing and Switching Essentials 3. Scaling Networks 4 Connecting Networks.

Bs, Business Administration

Activities and Societies: Phi Kappa Tau Fraternity Pilipino Student Association Asian Business Student Association

Culinary Certificate, Culinary Arts

Activities and Societies: Culinary Foundations I Culinary Foundations II Culinary Foundations III Baking and Patisserie International.

Education record