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Software Development Manager | Product Development Manager | DevOps Manager | Application Development ManagerResults-driven and customer-oriented Senior Software Manager with 15+ years experience successfully delivering complex software systems on schedule and within budget. Proven track record of turning around under-performing teams, improving development processes, increasing customer satisfaction, and enforcing team collaboration, which results in improved product quality and content. Highly regarded technical manager with excellent work habits that leads by example, develops and mentors staff.• Provides vision and leadership utilizing technologies, innovative processes, and collaboration to meet business objectives, improve product quality, and exceed customer expectations.• Collaborates with Executive Management, Project Management, Architects, Sales, Marketing, support teams and customers to ensure proper roadmap is developed and prioritized.• Determine priorities, monitor and adjust workload and performance of staff to achieve objectives.• DevOps experience with automation infrastructure, streamline workflows, and continuously measures performance in order to reduce the quality cycle time.• Develops, implements, monitors and adjusts project management methodologies and procedures. SDLC (20+ yrs.), AGILE - Certified Scrum Master (5+ yrs.) and ISO 9001 experience.• Experience leading .NET, C#, C++, C, Oracle, ETL, JAVA, HTML, XML, Microsoft and Unix technology teams.• Highly efficient with Microsoft Word, Excel PowerPoint, and Project scheduling software.Looking to continue my management career where I can lead development teams that produce revenue generating products for companies in the north Dallas area.Specialties: Product Development • Project Management • Customer Service/Satisfaction • Process Knowledge • Customer Relationship • Aligns Process with Resources • Detailed Project Schedules • SDLC • Agile • DevOps Management
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Director Of ItUsaa Sep 2018 - PresentSan Antonio, Texas, Us -
Senior It Technical ManagerUsaa Sep 2017 - Sep 2019San Antonio, Texas, UsTechnical Manager of multiple Software Agile and System Development Teams. Authorizes and influences the development and delivery of business solutions that enable optimal business performance. Provides technical leadership in the plan, design, development, testing, implementation, or maintenance of business solutions. Leads and directs change management, process improvement, or technical support initiatives. Provides direction and analytical support and directs business plan development to execute initiatives. Advises senior management and provides high level consulting. People management responsibilities include hiring, termination, performance management and pay management. Provides formal and informal training and coaching to team in expected behaviors and activities. Monitors and tracks progression of unit goals and objectives. Directs quality work efforts, team assignments and problem resolution.Accountable for the day-to-day operation of technical domain. Engages and involves all necessary USAA teams as appropriate. Regularly identifies, monitors and evaluates key metrics to ensure health and progress within respective domains. Anticipates and responds appropriately to new demands, priorities, challenges, or obstacles. Defines and articulates a clear role and direction for own work unit, consistent with the organization's mission, strategy and direction. Collaborates with executives and/or senior directors with defining organizational goals and strategic plans.Forecast and manage a $25 million annual unit level budget which may include department allocations, Product/Component, 3rd Party, project/program, software and vendor expenses.Effectively manages relationships with customer and supporting. Communicates appropriately with teams, customers, and peers through all communication channels. Follows up on critical issues in a timely manner.
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Senior Engineering ManagerNetscout Jun 2015 - Sep 2017Westford, Ma, UsManage the DevOps team which is responsible for maintaining a large cloud infrastructure and development tools that supports a 500+ person development organization from multiple US sites, China, Dublin, Canada and Berlin. Work directly with all development teams to further enhance our Continuous Integration (CI), builds and Automated Virtual Testing environments to drive increased effectiveness by reduce the quality cycle time.Collaborate with Development, Service & Delivery, Integration, and QA teams to produce easily deployable and upgradeable solutions for a large distributed telecommunications productReduce the quality cycle time, that is enabling the developers to find bugs sooner in the development process.Full understanding of SDLC with demonstrated experience in the Build/Release process for multiple productsEnsure Change Control procedures and policies are followed to facilitate the creation of repeatable and predictable results -
Senior Engineering ManagerTektronix Communications Sep 2014 - Jun 2015Westford, Ma, UsDirected multiple development managers and teams consisting of 50 C/C++ developers to deliver new functionality in product releases.Collaborated with Product Management, architects, and Subject Matter Experts (SME) to identify and prioritize technical and functional requirements of future releases and increase product value.Monitored and revised development process that resulted in reducing quality cycle 50%. -
Engineering ManagerTektronix Communications Jan 2011 - Sep 2014Westford, Ma, UsTektronix’ Communications enables the world’s largest network operators, network equipment manufacturers and cable companies to design, build, deploy and manage current and advanced communication networks, including fixed, mobile, IP and converged multi-service networks. Our solution suite includes network performance-monitoring solutions and services - that provide passive monitoring and active testing of an entire communications network - and test and optimization solutions and products that test and measure the signaling protocols in advanced networks and services. Responsible for the design, development, and delivery of wireless network management products. Managing a team of engineers working in an Agile s/w development environment.Drives product architecture that is scalable, flexible, and easy to use and build new application/protocol suite.Manages daily work in the business such as agile daily scrum, weekly reporting, content planning, product release management, resolution of business and technical product and customer satisfaction issues.Manages s/w release content by working with PLM and provides visibility to the PLM and exec team on staffing availability. Leads continue improvement in development processes within the Engineering Champion and leads change where needed to support the strategy.
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It Project ManagerMichaels Stores, Inc. Aug 2010 - Dec 2010Irving, Texas, UsCoordinated multiple IT projects simultaneously that included Returns Management SaaS (RMS) vendor evaluation and selection, hardware/software production system deployment into 1100 stores and eCommerce business acquisition. Managed activities across multiple departments, outsourced development and test teams, and 3rd party development organizations. RMS will realize $18,000,000 in ROI directly to the bottom line and eCommerce business is projecting $6,300,000 in first year revenue. -
Project Manager - PmoCustom Computer Cables Of America Apr 2010 - Aug 2010Plano, Tx, UsLed various projects which resulted in increased revenue for the company. Initialized and administered the online store which facilitated new sales w/o the overhead costs. Planned and initiated the ISO 9001 certification in order to unblock $30-50,000 in new sales revenue. Achieved ISO 9001 Certification December 15, 2010. -
Director, Product DevelopmentCerion Optimization Services, Inc. Jan 2006 - Nov 2009Responsible for all the software development within an organization. Performed the Project Management function overseeing the analysis, design, execution and support of all assigned projects, including resource planning, team selection, performance appraisals, and budgets. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive project management experience to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Reports to CEO.• Created from scratch Cerion’s Software Development Life Cycle (SDLC) process which enabled consistent delivery of quality solutions within budget.• Converted prototype into revenue generating product which enabled Cerion to close the deal with AT&T Wireless worth $3,500,000. Subsequent software release brought in over $6,000,000 in revenue.• Product reduced time for Capital Budget Planning from four weeks to four days. Reduced capital investments from $120,000,000 to $4,500,000. Saved customer over $1,000,000 in OPEX.• Assumed responsibility as customer’s primary point of contact (AT&T). Increased customer satisfaction level from 50% to 95%.• Collaborated with Product Management, Sales and key customers to develop a viable product roadmap.
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Software Development ManagerIntel Apr 2003 - Nov 2005Santa Clara, California, UsDevelopment manager responsible for the development of the administration and configuration management software for HMP and ATCA products. Developed 18-month strategic and tactical direction of the Operations, Administration, and Management (OA&M) functionality for IP Media Server products.• Utilized process and project management knowledge to improve the development output and quality of a team of 15 (C, C++, .NET Windows and UNIX) software engineers and manager.• Analyzed current architecture and issues in order to develop and execute 6-month improvement plan, raising customer satisfaction rating from 2 to 4, on scale of 1-5.• Implemented development and testing processes, which resulted in meeting schedules and eliminated gating issues that delayed previous releases.• Planned and led team of 12 developers to perform a complete technology transfer of a large middleware product that was maintained by a 48 person organization in New Zealand. • Awarded Intel’s Recognition Award for Outstanding Delivery Performance - team of 12 out of 650 employees. -
Product ManagerIntel May 1999 - Mar 2003Santa Clara, California, UsManaged a multinational division focused on developing cutting-edge hardware and software technology for the telecommunications industry. Developed a PC PBX platform consisting of modified Windows OS, new Intel hardware, middleware and web-based management framework (JAVA/C++) and 3rd party ISV applications.• Managed customer requests/issues, collaborated directly with them to prioritize and incorporated resolutions in upcoming releases to ensure timely deployment to the marketplace.• Coordinated development activities of 19 Independent Software Vendors (ISVs), 6 Intel Dialogic Development sites, and 2 phone vendors, all geographically dispersed.• Performed ISV Training Webinar, seminars, demos, and pre-sales technical conversions.
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Software Development ManagerAastra / Intecom Feb 1995 - Apr 1999Development engineering manager responsible for managing up to 15 C/C++ Software Application Engineers charged with the design and implementation of the entire suite of Intecom’s call center applications on Windows NT platform. Developed, enhanced and maintained a suite of legacy call center applications on RS/6000 AIX platform. Utilized client/server technology utilizing Microsoft Transaction Server and ActiveX Control Services on WNT platform. Applications included WNT/Win95 GUI client, Microsoft SQL Database, and Crystal Reports 6.0.• Transformed product from a prototype to a sustainable, revenue-generating product in 4 months.• Implemented development processes to produce high quality, feature rich products.• Worked directly with key customer accounts Microsoft and TUElectric.
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Senior Software DeveloperIntecom Aug 1986 - Jan 1995
David Hirt Skills
David Hirt Education Details
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Texas A&M UniversityEngineering Technology Electronics And Telecommunications
Frequently Asked Questions about David Hirt
What company does David Hirt work for?
David Hirt works for Usaa
What is David Hirt's role at the current company?
David Hirt's current role is Director of IT at USAA.
What is David Hirt's email address?
David Hirt's email address is da****@****ail.com
What is David Hirt's direct phone number?
David Hirt's direct phone number is +146932*****
What schools did David Hirt attend?
David Hirt attended Texas A&m University.
What are some of David Hirt's interests?
David Hirt has interest in Children, Soccer, Refeering And Playing, Golf, Animal Welfare, Coaching Basketball, Softball.
What skills is David Hirt known for?
David Hirt has skills like Software Development, Product Management, Telecommunications, Agile Methodologies, Testing, Product Development, Project Management, Integration, Management, Sdlc, Software Engineering, Saas.
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