David Kaiel, Csm Email & Phone Number

Fort Lauderdale, FL, US

Oakland Park, Florida, US

• Responsible for the end-to-end operations for the establishment of four new medical offices, overseeing key responsibilities such as staffing, office buildout, and the procurement of medical equipment, software, and.
• Responsible for training and coaching sessions with administrative teams to improve efficiency on internal SaaS platforms and promote best practices.
• Carried out operational improvement of revenue cycle management, from patient registration to claim submission, by implementing new Electronic Health Record software in the practice.
• Increased profitability by 21% through business standardization and consolidation of the practice's administrative roles by creating a central business office.
• Increased staff productivity by 32% by implementing standard operating procedures, quality measures, and organizational leadership for twelve direct reports.

Oakland Park, Florida, US

• Effective administrative manager, responsible for creating and maintaining an efficient workplace, supporting the organizational goals.
• Oversaw day-to-day office activities and management to ensure team productivity, including the management of relationships with vendors and service providers.
• Used strategic plans to educate employees on insurance and eligibility verification for commercial HMO, PPO, and Medicare Advantage Plans.
• Owner of office documentation and record keeping systems, managing confidential information with discretion, and reviewing reporting productivity with company’s stakeholders.
• Developed comprehensive employee training manuals and protocols, resulting in 55% reduction in no-show occurrences.
• Identified recurring issues and facilitated training by implementing best practices to improve customer experience outcomes which reduced patient complaints by 40%.

• Business and Project Manager for company’s key projects and initiatives. orchestrating the strategic vision, company’s goals, and projects roadmaps. Managed all project lifecycle, from initiation to completion.
• Executed the successful onboarding of three new facilities yielding a 250% increase in revenue. This achievement encompassed planning, strategic implementation, and effective cross-functional collaboration.
• Responsible for company’s HR area, which included interviewing, hiring, and performance management.
• Decreased administrative errors by 42% with the implementation of CRM software for scheduling, customer billing, contracting, and accurately capturing client data.
• Excellence in project management, focusing on time management, planning, and team delegation, resulting in delivering projects on time and within the resources assigned.

• Oversaw and managed the customer’s accounts and prospective customers, fostering customer satisfaction and long-term relationships, by proactively engaging with customers to understand their needs and goals.
• Maintained daily communications with customers to gather feedback, provide updates, and address concerns, to establish a strong relationship with customers.
• Facilitated the onboarding of new customers, ensuring a professional and successful transition, including training sessions to help customers to maximize the value of the services provided.
• Exceeded sales targets by upselling products and services to customers, resulting in an 18% increase in Annual Contract Value.
• Managed vendors, administering the logistics and scheduling of services and products.
• Led the team to implement new managerial processes, resulting in an increase of customer retention by 25%.

Bachelor Of Business Administration - Bba, Health/Health Care Administration/Management

Associate Of Arts - Aa, Business Administration And Management, General