I managed event projects for the University’s bicentenary program, including major events like the global launch and the Universally Manchester Festival, which drew thousands to campus. Collaborating with colleagues across departments and senior leadership, I ensured an exceptional experience for all involved. Along the way, I built strong relationships with both internal and external stakeholders, including senior leadership. I also gained a great deal of experience managing complex projects.Happy 200th Birthday, UoM! 🥳🥳

I managed all the behind-the-scenes operations for events after the pandemic, including budgets, scheduling, logistics, and coordinating teams. I worked closely with different departments to create a great experience for our guests, staff, and team members. I also developed a simple, scalable system for onboarding and integrating volunteers, making it easier for team leaders to manage sign-ups and get volunteers up and running. In addition, I helped streamline processes with the accounting team to make weekly tasks more efficient and improve reporting and document preparation. I also served as the main point of contact between external accountants and other departments.

Successfully organized donor events for over 300 attendees, boosting donor engagement and driving new conversions while ensuring all projects and events stayed within budget. Maintained and managed donor accounts using CRM platforms like Raiser’s Edge and Salesforce, handling updates to personal information and giving data. Acted as the first point of contact for donor inquiries, delivering excellent customer service through email, phone, and in-person communications.Built and led volunteer teams to support program growth, managing rotas, assigning tasks, and ensuring clear communication. Contributed to the development of donor campaigns and initiatives by creating and proofing copy to drive monthly giving. Leveraged strong collaboration and communication skills to work effectively with remote teams, meeting deadlines with minimal oversight. Demonstrated initiative and growth by transitioning from an internship to a full-time role.

Gained leadership experience by building and managing a small team, overseeing task division and volunteer rotas. Developed skills in donor management, fostering strong relationships with stakeholders, and contributing to donor outreach through copywriting and proofing.

I supported large-scale events with up to 30,000 attendees across industries like tech, policy, manufacturing, and medicine. I focused on providing excellent customer experiences and client satisfaction through onsite training, registration, and administration. I led and trained teams of other event support staff from across the USA, equipping them to proactively meet client and attendee needs with a solutions-oriented approach. Additionally, I worked with teams to manage crowd flow during peak times, ensuring attendee safety. Acting as a source of event knowledge, I confidently engaged with clients and attendees, offering accurate information and support throughout the event.