Dave Hook Email & Phone Number

Mississauga, Ontario, Canada

• Oversaw multiple technology projects for the Hazel McCallion Central Library renovation, ensuring successful, on-time implementations and improved services for customers.
• Led the successful implementation of Bibliocommons discovery layer and mobile app, enhancing user experience and accessibility.
• Manage a team of three business analysts, ensuring efficient workflow and project completion.
• Implemented change management strategies to adapt to evolving organizational needs and improve processes.

Hamilton, Ontario, Canada

• Course instructor for OADM RM101: Active Records Management

Milton, Ontario, Canada

• Oversaw all technology aspects for a public library including networks, infrastructure, public and internal computing
• Ensured that Information Technology supported the strategic objectives of Milton Public Library
• Developed three-year strategic plan for Information Technology
• Developed multi-year technology refresh plan
• Developed and managed operations and capital budgets for IT
• Monitored public library technology trends and implemented best practices

Milton, Ontario

• Led team of four managers, including Public Services, Branches, Support Services and Information Technology
• Participated in the development and achievement of annual and long-range goals and objectives of the Library and the management team in conjunction with Chief Librarian
• Participated on proposal evaluation team for website redesign project and bookmobile implementation project
• Directed and co-ordinated system-wide branch functional operations and customer service initiatives
• Represented library management in collective bargaining, labour-management meetings, job evaluation negotiations and grievance hearings
• Oversaw renovation projects at two library branches

Brampton, Ontario, Canada

• Successfully led a Product Lifecycle Management (PLM) implementation project with a cross-functional team of up to 8 people resulting in on-time implementation despite a strict deadline with limited resources. Migrated.
• Achieved buy-in on project plans through liaising with stakeholders, internal and external customers. Regularly reported on project status with stakeholders.
• Led the development of a Quality Module add-on to Infor’s LN ERP system including requirements gathering, estimating and project management

Brampton, Ontario, Canada

• Responsible for long and short-term strategic planning, development, implementation and training for new information-based projects
• Managed a Quality Management System (QMS) for a space, medical and nuclear robotics company including ensuring compliance, document and change control and training
• Developed and revised company processes to ensure compliance to external standards such as ISO 9001, AS9100 and CSA-N299.1 and that the processes were continually improving
• Ensured company compliance to external standards such as ISO 9000, CSA-N299.1 and AS 9100. Performed gap analysis between company processes and ISO 13485
• Planned and scheduled internal audits and trained internal auditors. Revised processes for doing internal business process auditing resulting in more effective audits
• Evaluated, developed and implemented several new initiatives to enhance electronic information resources and reduce costs

* Provided reference services and training for a wide variety of clients across a broad range of subject areas

Brampton, Ontario, Canada

* Developed taxonomy for business/legal library catalogue* Performed company research and provided reference assistance for library clients* Designed, modified and developed web-based databases and interfaces on company Intranet

Brampton, Ontario, Canada And Delta, B.C., Canada

* 5 years experience in applications engineering and recommending solutions in the gear motor/power transmission industry.* Researched competitor capabilities and pricing for project bid proposals* Established and developed engineering function for west coast operations* Recommended solutions for power transmission projects* Provided technical customer.

Mist, Information Studies

Basc, Mechanical Engineering