Dave Hook Email & Phone Number

Mississauga, Ontario, Canada

• Oversaw multiple technology projects for the Hazel McCallion Central Library renovation, ensuring successful, on-time implementations and improved services for customers.• Led the successful implementation of Bibliocommons discovery layer and mobile app, enhancing user experience and accessibility.• Manage a team of three business analysts, ensuring efficient workflow and project completion.• Implemented change management strategies to adapt to evolving organizational needs and improve processes.

Hamilton, Ontario, Canada

• Course instructor for OADM RM101: Active Records Management

Milton, Ontario, Canada

• Oversaw all technology aspects for a public library including networks, infrastructure, public and internal computing• Ensured that Information Technology supported the strategic objectives of Milton Public Library• Developed three-year strategic plan for Information Technology• Developed multi-year technology refresh plan • Developed and managed operations and capital budgets for IT • Monitored public library technology trends and implemented best practices• Implemented ticketing system and established internal helpdesk• Managed the procurement, deployment, monitoring, maintenance, upgrade, and support of all IT systems including servers, network infrastructure, devices, operating systems, telephones, software applications, and peripherals• Managed relationships with IT Vendors• Provided technology-related training to library staff• Developed policies, and documentation for the IT function

Milton, Ontario

• Led team of four managers, including Public Services, Branches, Support Services and Information Technology • Participated in the development and achievement of annual and long-range goals and objectives of the Library and the management team in conjunction with Chief Librarian• Participated on proposal evaluation team for website redesign project and bookmobile implementation project• Directed and co-ordinated system-wide branch functional operations and customer service initiatives• Represented library management in collective bargaining, labour-management meetings, job evaluation negotiations and grievance hearings• Oversaw renovation projects at two library branches • Worked with Capira and library team to develop the MPLmobile app and later modify it to accommodate curb-side services• Managed staff (including but not limited to hiring, promotion and termination of staff) • Managed and prepared capital and operation budgets for department • Liaised with and negotiated contracts with vendors • Work with the Town’s facilities and IT staff to resolve issues• Prepared reports for and attended Library Board meetings• Developed and updated library policies and procedures• Carried out the responsibilities of the Chief Librarian during an unplanned absence

Brampton, Ontario, Canada

• Successfully led a Product Lifecycle Management (PLM) implementation project with a cross-functional team of up to 8 people resulting in on-time implementation despite a strict deadline with limited resources. Migrated over 20 years of legacy data into the new system. Responsibilities included planning, estimating, team-building, testing and user training• Achieved buy-in on project plans through liaising with stakeholders, internal and external customers. Regularly reported on project status with stakeholders.• Led the development of a Quality Module add-on to Infor’s LN ERP system including requirements gathering, estimating and project management

Brampton, Ontario, Canada

• Responsible for long and short-term strategic planning, development, implementation and training for new information-based projects• Managed a Quality Management System (QMS) for a space, medical and nuclear robotics company including ensuring compliance, document and change control and training• Developed and revised company processes to ensure compliance to external standards such as ISO 9001, AS9100 and CSA-N299.1 and that the processes were continually improving• Ensured company compliance to external standards such as ISO 9000, CSA-N299.1 and AS 9100. Performed gap analysis between company processes and ISO 13485• Planned and scheduled internal audits and trained internal auditors. Revised processes for doing internal business process auditing resulting in more effective audits• Evaluated, developed and implemented several new initiatives to enhance electronic information resources and reduce costs• Led a multi-year effort to convert a print-based corporate library into a digital library resulting in a significant cost savings to the company• Acted a business system analyst, translating business needs into technical requirements for developers• Managed the Product Assurance Records and Configuration Management departments (consisting of up to 12 professionals and non-professionals and different unions) including staff forecasting and allocation, budgeting, hiring, training, supervising and goal-setting• Managed corporate Intranet, library and information services for 300 professionals• Conducted formal training sessions on new information services, systems and processes for over 200 professionals

* Provided reference services and training for a wide variety of clients across a broad range of subject areas

Brampton, Ontario, Canada

* Developed taxonomy for business/legal library catalogue* Performed company research and provided reference assistance for library clients* Designed, modified and developed web-based databases and interfaces on company Intranet

Brampton, Ontario, Canada And Delta, B.C., Canada

* 5 years experience in applications engineering and recommending solutions in the gear motor/power transmission industry.* Researched competitor capabilities and pricing for project bid proposals* Established and developed engineering function for west coast operations* Recommended solutions for power transmission projects* Provided technical customer support

Mist, Information Studies

Basc, Mechanical Engineering