David Hopkins Email and Phone Number

The best regional airline in the business. Headquartered in Phoenix, AZ, we provide scheduled, commercial passenger service throughout the U..S. as well as to Canada, Mexico, Cuba and the Bahamas. We also provide cargo flight services for DHL.

Over the past few years, I have served as the Chief Information Officer for a Silicon Valley based technology and business research & development firm, McNicholas Multinational. I have also served as a Technology Strategy Specialist for the London based technology research firm, Third Bridge Limited.

CSAA is $4 billion multi-region insurance provider with offerings marketed directly to members as well as to the regional AAA organizations on behalf of their members. Major competitors are USAA, Geico, and Progressive. As Vice President (VP) IT Applications, I created a collaborative culture and leveraged new capabilities put in place from the previous 5 years of transformation. Chartered with leading an organization of 315 full-time IT professionals who manage the core applications for CSAA IG to the next level of performance, my team used newly acquired and implemented technologies. Applications developed include the Policy Administration System (PAS), Claims Administration System (CAS), CRM-based marketing, service, and financial as well as all enterprise-wide applications. New technologies included AI / Robotics, Cloud, e-commerce, data analytics, and mobility.ACCOMPLISHMENTS~ Led the renegotiations of the $150M contract with the licensor of PAS (Exigen), involving more favorable payment and software delivery terms with estimated savings in excess of $25M~ Transformed software development and maintenance from Waterfall to Agile and DevOps leveraging Kubernates via OpenShift and Pivotal Cloud Foundry containerization technology~ Automated most of the test suite resulting in reducing time 50%, cost 51% & most importantly for more effective change control and release schedule management~ Moved organization to a culture focused on using new technology for business competitiveness and creating strong partnerships with both end-users and operations teams~ Created greater involvement of the Executive Leadership Team in supporting technology initiatives through leveraging Agile, developing personal relationships, and implementing regular review meetings SPECIALTIES~ Vice President (VP) IT Applications~ Large-Scale IT Leadership~ Technology Trends~ IT Mobility & Cloud Solutions~ IT Vision & Strategy~ IT Governance~ Digital & Cloud Transformation

As Managing Director Information Technology (IT Division CIO), Technical Operations, I was appointed to an expanded role continuing to direct all aspects of IT for the Technical Operations’ division of American Airlines, the world’s largest commercial airline following the merger with U.S. Airways. Oversee $4.5 billion global aircraft division with 250 full-time professionals in Dallas, Tulsa, and Phoenix and an additional 250 onshore and offshore vendor employed support staff.ACCOMPLISHMENTS~ System Agnostic Front End (SAFE): Innovative patent-pending information system that enabled the merged New American Airlines to achieve FAA endorsed Single Operating Certificate (SOC) in record time~ IT Governance: Spearheaded creation of Project Management Office (PMO) that addressed pent up IT demand from years of unprofitable operations of both airlinesSPECIALTIES• Managing Director (Division Chief Executive Officer – CIO)• Global Information Technology• Executive Leadership & Mentoring• Operations & Customer Service• Strategic Vision• Disaster Recovery & Business Continuity Strategy & Plans• IT infrastructure• Large-Scale Global IT Leadership• Technology Trends & Roadmaps• Mobility Solutions• Business Partnerships• Executive Counsel• IT Vision & IT Governance• Systems & Infrastructure• Strategic & Innovative

As Managing Director of IT (Division Chief Information Officer), I oversaw all aspects of AA IT supporting the largest commercial aircraft maintenance base in the U.S. This included overseeing all of IT for the $2 billion global aircraft division with 100 professionals and an additional 200 support personnel staff through various on and offshore contract technology providers. I also managed the lead team that developed and/or supported all Maintenance & Engineering information technology worldwide for engineering, finance, HR, mobile, supply chain, technical documentation, and web components. ACCOMPLISHMENTS:STRATEGY~ Worked in partnership with AA and Maintenance & Engineering executive leadership, created a business-focused technology model, developed a roadmap for the future, and increased confidence in the IT organization, resulting in doubling the funds allocated to the information technology component~ Based on success at AA, requested by the wholly owned Eagle regional airline executive team to conduct a strategy planning session that subsequently led to increased IT credibility and funding~ Introduced an Agile development methodology relying heavily on iterative prototyping, engaging the business unit early, and maintaining engagement throughout the system or program’s lifecycleOPERATIONS / GOVERNANCE~ Completely transformed the IT governance structure enabling top-down, benefit-driven project prioritization and funding as well as business unit buy-in and ownership of IT solutions through bottom-up requirement gathering~ Championed the disaster recovery and business continuity strategy and plans, which were ultimately presented to the Board of Directors. The most recent activation of these disaster recovery plans prevented at least 12 aircraft fleet groundings (Continued)

KEY POSITION ACCOMPLISHMENTS (Continued)TECHNOLOGY~ Led the team that is building the IT infrastructure to support entry-into-service (EIS) of the game-changing, $250 million Boeing 787 eEnabled aircraft, essentially a flying node on the network, and driving an expanded operating relationship between IT and the business unit~ Led a major supply chain optimization project that successfully implemented SAP in 18 months with an IRR of 40%, an NPV of $22 million, and annual cost savings of $24 million~ Handles $1.5 billion in inventory and 32 million parts used annually~ Includes hundreds of interfaces and utilizes best-in-class inventory optimization software.~ Co-invented a point-of-use RFID enabled parts cabinet for the system and awarded a U.S. Patent. ~ Led the team that designed, developed and implemented ViaNet, an industry-leading system leveraging tablet technology, used on 1200 Samsung Galaxy tablets. ~ Leveraged mobility and workflow management technology for Eagle.SPECIALTIES• Global Information Technology• Executive Leadership & Mentoring• Operations & Customer Service• Strategic Vision• Disaster Recovery & Business Continuity Strategy & Plans• IT infrastructure• Large-Scale Global IT Leadership• Technology Trends & Road-maps• Mobility Solutions• Business Partnerships• Executive Counsel• IT Vision & IT Governance• Systems & Infrastructure• Strategic & Innovative

As Manager Base IT for the Maintenance & Engineering group of American Airlines, I managed the IT supporting American Airlines’ aircraft base maintenance operation with an expense and capital budget of $10 million covering a direct management team and outsourced services totaling 50 professionals.ACCOMPLISHMENTS~ Selected to build and lead the new Base IT function, which was fully operational within 3 months.~ Led a successful major upgrade of the primary work management system improving work efficiency, compliance, and reportingSPECIALTIES • IT Management • Technology Leadership • Systems & Infrastructure • Operations & Customer Service • Strategic Business Initiatives • Innovative Problem-Solving • Business Contribution Focused

Set up 1st JIT inventory buyback solution, including negotiation of SLAs, a program that ran for 10+ years.SPECIALTIES:• IT Management• Technology Leadership• Systems & Infrastructure• Operations & Customer Service• Strategic Business Initiatives• Innovative Problem Solving• Business Contribution Focused

SPECIALTIES:• IT Management• Technology Leadership• Systems & Infrastructure• Operations & Customer Service• Strategic Business Initiatives• Innovative Problem Solving• Business Contribution Focused

As Senior System Engineer Lead, Sabre IT, I supported the DEC VAX computer complex running the airline’s Direct and Multi-Connect products enabling access to/from reservation systems.SPECIALTIES• IT Management• Technology Leadership• Systems & Infrastructure• Operations & Customer Service• Strategic Business Initiatives• Innovative Problem-Solving• Business Contribution Focused

As Director, MIS, I directed all aspects of IT for the companyACCOMPLISHMENTS~ Transitioned ITEX IT to a centralized, standardized, and integrated environment~ Successfully migrated HR, Finance, Marketing, and Engineering to an ERP solution~ Developed an application for searching an industry database for business opportunities that was ultimately sold back to the database provider netting ITEX $50,000 and a new revenue streamSPECIALTIES• IT Management• Technology Leadership• Systems & Infrastructure• Operations & Customer Service• Strategic Business Initiatives• Innovative Problem-Solving• Business Contribution Focused

ACCOMPLISHMENTS~ Received Outstanding Consultant Award~ Was part of the team that won the Technical Excellence Award for innovative application deliverySPECIALTIES• IT Management• Technology Leadership• Systems & Infrastructure• Operations & Customer Service• Strategic Business Initiatives• Innovative Problem-Solving• Business Contribution Focused

As Software Engineer & Supervisor I managed a first and second level response team of 25 application and hardware specialist.ACCOMPLISHMENTS~ Solved various IT software and hardware issues~ Handled IT procurement and installation for the Defense Systems and Engineering division at McKinney and Spring Creek facilitiesSPECIALTIES• IT Management• Technology Leadership• Systems & Infrastructure• Operations & Customer Service• Strategic Business Initiatives• Innovative Problem-Solving• Business Contribution Focused