Dave Rogers Email & Phone Number
@fusionbposervices.com
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Who is Dave Rogers? Overview
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Dave Rogers is listed as Adjunct Professor of Business at William Jessup University San Jose, based in Greater Sacramento, United States, United States. AeroLeads shows a work email signal at fusionbposervices.com and a matched LinkedIn profile for Dave Rogers.
Dave Rogers previously worked as Director of Client Services at Fusion Cx and Customer Success Director at Matrixx Software. Dave Rogers holds Master Of Business Administration - Mba from Jessup University.
Email format at William Jessup University San Jose
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AeroLeads found 1 current-domain work email signal for Dave Rogers. Compare company email patterns before reaching out.
About Dave Rogers
I'm an accomplished Customer Success leader, passionate about creating a culture of integrity and excitement while partnering with enterprise clients and stakeholders in building ground-up, long-term program growth, goals and objectives. I'm an enthusiastic leader who brings out the best, while ensuring management oversight and execution for multi-million-dollar portfolios and operational standards.- Expanded customer interaction with our solution by 500% in the first year- Increased client CSAT by 42% in 6 months- Headed yearly iPhone launch readiness to ensure seamless 10x transactions and 750% increase in capacityCORE COMPETENCIES Customer SuccessAccount ManagementOnshore/Offshore team managementCSAT BSS/OSSCall CenterSaaSRating & MonetizationRenewalsResource ManagementFP&L Client Product Integration PartnershipsStakeholder management Process ImprovementsMentoring Implementation SQL Strategic PlanningProduct Adoption Training & Development Leadership Influence Management Program Rollout Team Building KPIs
Listed skills include Leadership, Customer Experience, Team Building, E Commerce, and 41 others.
Dave Rogers's current company
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Dave Rogers work experience
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Director Of Client Services
CurrentGlobal Contact Center and Customer Experience company with 15,000 employees and locations in 17 countriesSaved $25M AT&T telco account from loss. Led team to improve processes and manage the change from smaller clients to a large, U.S. based client. Enterprise-level contact for all operational issues, questions and concerns. Built resilient, long-term.
Customer Success Director
Global telecom monetization software company with purpose-built solution providing digital monetization solutions to telecom providers in the US, Europe, Asia and Australia.Onboarded solution to Dish Network, ground-up, native 5G mobile network. Point of contact for all client interactions from CTO to development teams. Built Voice of the Customer (VOC).
Founder & Designer
Medical scheduling software startup building software specifically for service-based small businesses providing in-home therapy. Envisioned a simple, configurable, HIPAA compliant solution for in-home medical visit management & billing. Engaged with multiple companies willing to invest in a better way, built a team of 4 developers and created initial.
Customer Experience Officer & Advisor To Chief Executive Officer
Performing arts and education services with 3 locations and 50 teachers. Provide one-on-one, group and performance instruction for all things music, dance, theater and academic tutoring. Key engagements included:- Pivoted 50 teachers and 600 students from in-person to virtual teaching in 7 days- Implemented online, self-serve integrated solutions- Built.
Senior Client Delivery Manager
Software and services company providing backend software for the telecom industry. 1200 employees globally providing backend provisioning for telecom web sales, cloud storage solutions, onboarding and data transfer services.Sr. Client Delivery Manager, Sequential BPO, Bethlehem, PA 2017 – 2018Owned primary client (90% of revenue) accounts including P&L.
Team Lead/Architect – Automated Testing Verizon Wireless B2B Ecommerce Platform
- Senior Team Leader responsible for automated testing tools, processing and results
- Reduced release testing timeline by 50% using automated tools
- Evaluated and deployed Mercury suite of testing automation software for entire Verizon Wireless Enterprise eCommerce Platform
- Created the Automated Testing Team, developed all processes and automated scripts for B2B platform
- Managed all testing (manual & automated) analytics and reporting for Development, Testing and Management teams
- Decreased post-release issues by 40%Technologies: C++, scripting, Mercury Testing Center/Loadrunner
B2B Tester/Analyst – Verizon B2B Ecommerce Platform
- Software and UI tester for VzW eCommerce Enterprise Platform
- Created and executed testing scripts for scheduled and project releases
- Proposed automated testing team and benefits
Programmer/Analyst – Network Billing & Analytics
- Responsible for all Network-Billing interfaces
- Billing representative to network engineering teams
- Programmed and tested interfaces for roll-out of new Nortel switches
- Monthly auditing/analysis of all call records using analytics tools
Team Lead – Sbc Billing Conversion
- Lead Consultant responsible for analysis and recommendations for SBC billing system conversion
- Led small team on-site with SBC to do deep analysis of existing billing system
- Identified overall direction and architecture of new billing process and system. Estimated savings for SBC ~$10m in first 5 years
Programmer/Analyst – Qwest
- Programming of new Qwest combined billing system
- Analysis of existing Billing Systems (11 in total) and programming to meet needs of all systems and customers
- Learned object-oriented programming languages
Consultant – Pacific Bell
- Programming of new Pac-Bell Consolidated Billing System
- 12 month turn-around consolidated newly-formed Pac-Bell Billing systems into a single system for customer and client simplicity
Dave Rogers education
Master Of Business Administration - Mba
Bachelor Of Arts - Ba, Business Administration With It Emphasis
Frequently asked questions about Dave Rogers
Quick answers generated from the profile data available on this page.
What company does Dave Rogers work for?
Dave Rogers works for William Jessup University San Jose.
What is Dave Rogers's role at William Jessup University San Jose?
Dave Rogers is listed as Adjunct Professor of Business at William Jessup University San Jose.
What is Dave Rogers's email address?
AeroLeads has found 1 work email signal at @fusionbposervices.com for Dave Rogers at William Jessup University San Jose.
Where is Dave Rogers based?
Dave Rogers is based in Greater Sacramento, United States, United States while working with William Jessup University San Jose.
What companies has Dave Rogers worked for?
Dave Rogers has worked for William Jessup University San Jose, Fusion Cx, Matrixx Software, Lam4P Software, and Tamraloo Studios.
How can I contact Dave Rogers?
You can use AeroLeads to view verified contact signals for Dave Rogers at William Jessup University San Jose, including work email, phone, and LinkedIn data when available.
What schools did Dave Rogers attend?
Dave Rogers holds Master Of Business Administration - Mba from Jessup University.
What skills is Dave Rogers known for?
Dave Rogers is listed with skills including Leadership, Customer Experience, Team Building, E Commerce, Consulting, Strategic Partnerships, Client Relations, and Customer Success.
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