David Humphries Email and Phone Number
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I am passionate about simplifying IT for users while enhancing security. With extensive experience in supporting Windows systems and SaaS tools, I excel in providing exceptional service and resolving issues that impact end users. My ability to troubleshoot and communicate root causes effectively, both in-office and remotely, has been a key asset.In my current role, I support 130 users across 13 states. I have successfully implemented AutoPilot systems and Intune for laptop deployment and updates. I established IT procedures and guided the company through BYOD scenarios. Adhering to the Zero Trust Security model, I restricted resource access and Administrator roles, prevented unvetted application installations, and ensured all users were on VPN to monitor traffic and mitigate malware threats. I also researched, procured, and deployed Watchguard Endpoint Protection Detection and Response software to manage internet restrictions, antivirus governance, and patch installations for PCs.Specialties: Entra, Purview, AutoPilot, Intune, Watchguard Firebox, EPDR, Zero Trust Security, XDR, Workstation Deployment, BYOD Management, MDM, Technical Consulting, Tableau Server/Desktop, Tableau Server Management Addon, Data Management Addon, Logshark, Tabmon, VMWare (HyperV, ESXi), System Administration, Enterprise Installs, Network Administration, Legal Technology, Legal Solutions, Windows, OSX, Salesforce, Gainsight
Friendly Tech Guy
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Freelance Information Technology ConsultantFriendly Tech GuySeattle, Wa, Us
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Manager Client And Identity EngineeringStanley 1913Seattle, Wa, Us -
Manager Of It Client ServicesStanley 1913 Nov 2024 - PresentSeattle, Wa, Us
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It Systems EngineerAdcom Group Inc. Jan 2023 - Oct 2024Kirkland, Wa, UsProviding technical guidance to a leading mortgage company. Creating and implementing security solutions and polices to protect personal information and provide a better IT experience. Implementing Azure cloud solutions to centralize workflows and applications. Learning about new technologies to help improve services and security in the financial industry. -
Lead Technical Account ManagerPacific Office Automation Oct 2020 - Jan 2023Beaverton, Or, UsTechnical Account Manager for Pacific Office Automation customers. -
Technical Account ManagerTableau Software Mar 2018 - Aug 2020Seattle, Wa, UsOffering best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem.Applying comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause.Building strong cross-functional working relationships with Sales, Engineering, and Product Management.Providing escalation management on critical cases by working closely with Support, Sustaining Engineering, and/or Development to provide regular status updates to the customer.Coordinating communications with all required stakeholders on crucial support cases and high priority issues.Conducting quarterly reporting and case reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth. -
Owner/ Technical ConsultantFriendly Tech Guy Jun 2014 - Dec 2018I provided computer support and technology guidance to law firms, small businesses and work-at-home professionals. I work mainly with Windows products but also support Mac environments. Services include:server setup and maintenancenetworkingvirtual solutionssoftware implementationsoftware trainingtroubleshootingvirus and spyware removalbackup solutionscomputer upgrades new home systems setup (TV, audio, computer and internet)
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Technical Consultant Ii501 Commons May 2015 - Mar 2018Seattle, Wa, UsProvided consulting services for 501 Commons. 501 Commons manages the IT infrastructure for non-profit organizations. 501 Commons help these organizations manage their servers, workstations, networks and provide help desk and onsite support.My role was to on-board and maintain clients by supporting and updating their infrastructure. -
Staff Field Systems Engineer / Technical ConsultantLexisnexis Jul 2011 - Jul 2014New York City, Ny, UsPromoted from Sr. Field Systems Engineer to Staff Field Systems Engineer -
Senior Field Systems EngineerLexisnexis Sep 2004 - Jul 2011New York City, Ny, UsField Engineer for LexisNexis, The Total Practice Solution provider, implementing products and resolving technical issues at the customer’s office, being the customer face of LexisNexis premium support. • Support the LexisNexis web based legal products for law customers in Texas, Arkansas and Oklahoma. • Implement large scale products like Total Search, Cost Recovery Manager and Shepard’s Brief Suite across the country.• Troubleshoot browser and print related issues.• Optimize firewall, antivirus and network configurations for LexisNexis services.• Manage projects and support management for Private Node circuits. • Design and implement customized pages to meet customer’s specific requirements.• Provide customer feedback and work with head office to improve support procedures and policies. Environment: Microsoft Office and Windows Servers and Client.
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Senior Technical Support RepLexisnexis Aug 2002 - Sep 2004New York City, Ny, UsProviding Premium customer support for LexisNexis customers. With responsibilities including;* Support the LexisNexis web and CD-ROM based Products for customers across the world. * Support Sales Support Representatives with Windows and VPN issues * Train Fellow call takers on software and product changes to provide premium support.Environment: Microsoft Office and Windows Servers and Client.
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Technical Consultant & Dektop SupportTechnically Organized (Mason, Oh) Dec 2001 - Aug 2002Technical Engineer for Technically Organized, a company that helps business professionals get organized, providing technical know-how to help users organize and simplify their data. * Installed a LAN network with multiple computer and printer connectivity. * Designed Website and e-mail accounts for Technically Organized and it’s customers. * Upgraded office and handheld PDA software. * Created Access Databases to store different types of information for the clients.Environment: Microsoft Office and Windows Servers and Client.
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Technical CoordinatorThe Writings Of Mary Baker Eddy (Boston, Ma) Feb 2001 - Nov 2001Technical Coordinator for The Writings of Mary Baker Eddy, a book publisher, providing technical know-how to the Publisher and seeking tools to help the department.* Installed Software and Hardware. Re-installed and updated Windows 95 machines and Windows 98 machines and eventually upgraded all machines to Windows 98. Updated software packages, Office 97 to Office 2000. Installed Filemaker Pro 4.0 and streaming media programs. * Configured databases to meet different information storage needs. * Tested PDA’s and software packages to ensure they would meet a specific requirement. * Helped to identify people that needed computer skills training and selected the correct courses for them. * Worked as a liaison to purchase new equipment* Helped department personnel with technical issues.Environment: Microsoft Office, Filemaker Pro, Synergy running on Windows Servers and clients.
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System EngineerMks Inc, A Configuration Mgmt Company (Woking, Surrey, Uk) Mar 2000 - Nov 2000Technical Engineer on Source Integrity and Change Integrity, providing technical know-how when demonstrating the MKS product line. * Documented all requirements and changes to each individual client’s setup to help future consultants make improvements for the client. * Logged issues into the CRM program to be repaired by the development team. Provided the scenario and the results. Also tried to repeat issues when they occurred. * Supported the UK network infrastructure.* Assessed the training requirements of the customer and trained them on the principles of Configuration Management. * Demonstratd version control and release processes by creating a scenario where clients would checkout and checkin code. Also demonstrated checkpoint code, created variants, reverted to earlier checkpoints, and set up users and groups.Envmnt: MKS Source Integrity&Change Integrity, Siebel CRM Sys, Windows Servers and Clients, Solaris UNIX
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System AdministratorMks Inc (Woking, Surrey, Uk) Mar 1999 - Mar 2000Technical Support Manager for Mortice Kern Systems Inc (now MKS Inc.), a Configuration Management company, providing technical support for MKS Source Integrity and Change Integrity, supporting UK branch office network infrastructure and users.* Installed and maintained software and hardware for UK team office. Maintained the Windows NT4 computer network, Meridian telephone network. * Installed and maintained Microsoft Exchange 5.1, Installed and maintained an ArcServe backup software system and added a Checkpoint Firewall.* Managed the installation and maintenance of the telephone & Network infrastructure of the new MKS office using consulting companies when necessary.* Helped Pre-sales Consultants to install new versions of the MKS software and keep up to date with current MKS software issues. Also testing new and beta versions of the software and reported issues to the development team using the CRM system.
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Desktop SupportBurson Marsteller (London, England, Uk) Jun 1998 - Mar 1999Internal IT Support for Burson Marsteller, a public relations company, providing technical support for 200+ employees in the UK office.* Administered IT systems on Windows 95 and client machines on Novell/NT Network. * Resolved technical issues for personnel within the company, using the internal Lotus Notes logging system. * Added memory and performed hardware upgrades on client’s machines to increase performance. * Installed new computers with Windows 98. We increased efficiency of building new machines by creating a standard installation with a disk image. Then added specialized software packages for each individual user according to their needs. * Maintained dialup network server.Environment: Lotus Notes, cc:mail, Microsoft Office, RAS, Novell Network, Windows Servers and clients.
David Humphries Skills
David Humphries Education Details
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Bracknell & Wokingham CollegeInformation Systems
Frequently Asked Questions about David Humphries
What company does David Humphries work for?
David Humphries works for Friendly Tech Guy
What is David Humphries's role at the current company?
David Humphries's current role is Freelance Information Technology Consultant.
What is David Humphries's email address?
David Humphries's email address is da****@****ons.org
What is David Humphries's direct phone number?
David Humphries's direct phone number is +142595*****
What schools did David Humphries attend?
David Humphries attended Bracknell & Wokingham College.
What skills is David Humphries known for?
David Humphries has skills like Windows Server, Troubleshooting, Vmware, Technical Support, Microsoft Sql Server, Networking, Servers, Vpn, Sql, System Administration, Microsoft Office, Windows 7.
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