David Hurley Email & Phone Number

County Cork, Ireland

Strategically working together with my portfolio of clients in both Europe & US & building long-term relationships to ensure that their business needs are met & they continue to see and receive value from their Teamwork subscription.Through building genuine, solid relationships with my clients, they learn to lean on me as their trusted advisor within Teamwork and unlock their potential for success on the platform. By driving value from our products, I also strive to retain revenue through the renewals process and, through collaboration with our sales teams, encourage growth among my portfolio. This role requires innovative and determined collaboration with product teams to advocate for my clients and share their voice, ensuring as far as possible that the product we offer serves our customers' needs.

Cork

Helping our worldwide customer-base via email, live chat, web meetings and phone to resolve any issues they were having with the Teamwork.com platform and bring them up to speed with their how-to questions.Inside-out product knowledge and top-tier communication skills were imperative to this role to advocate for our customers and keep them updated on the status of their tickets at each stage. Over time, I also became an informal point of call and helping hand for newer members of the team, helping to educate & onboard new agents.Troubleshoot all products related to Teamwork.com and clearly offer solutions and recommendations to customers.Take ownership of customer issues from start until the point of resolution, keeping customers updated throughout.Log bugs with development team and communicate customer pain points to Product Teams.Ensures all information relating to customer issues is logged and tracked.

County Cork, Ireland

- Provide POS consultation to both Retail & Hospitality owners- Create sales for the company through demonstration of various packages in our showroom- Cater to a wide range of solutions in terms of software/hardware options available- Responsible for building & maintaining client relationships- Constructing a POS system tailored to meet the needs of each retailer- Perform analysis of issues reported to determine root cause and resolution. Provides on call and after-hours support as required - POS Software & Hardware onsite Installation throughout Munster- Utilize call tracking system to ensure proper tracking, documentation, resolution- Liaising with Retailers/Banks daily- Diagnosing and Troubleshooting end user issues- Deployment of Windows OS environments- Network Installations & support- Training customers remotely and onsite- Physical Installation of POS & B/O systems- Creating documentation for clients regularly for training purposes

Perth, Australia

- Level 2 Software Support- Liaising between level 1 & 3 daily- Inbound/Outbound Calls- POS Software & Hardware Installation- Troubleshoot network connectivity issues- Run Anti-Malware scans daily- Liaising with Retailers/Banks- Diagnosing and Troubleshooting- Deployment of Windows OS environments- Network Installations & support- Working with multiple software tools- Working in a team environment- Communicating with 3rd parties- Training customers daily with software- Visiting customers onsite regularly- Physical Installation of POS & B/O systems

Masters Degree, Public Relations/Image Management

Bachelor Of Business Honors Degree, Business Studies, 2.1

Business Administration Degree, Business Administration And Management, General, 2.1