National Operations Center - Mobile Device TeamMicrosoft Intune Admin Bureau Mobile Device Management• Responsible for managing 7000+ mobile devices Federal Wildland Fire - ITSS (t)

Intermountain Regional Office Help DeskClosed over 2800+ tickets with a satisfaction rate over 95%Microsoft Intune adminMaaS360 adminMicrosoft Entra ID adminActive Directory adminFederal Wildland Fire - ITSS (t)- Diagnose and resolve basic and intermediate complexity of problems in response to customer reported technology related incidents.- Provide advice and assistance to minimize interruptions to critical business activities and inputting data on the problem and resolution into tracking/ticketing systems.- Research, evaluate, and provide feedback on incident and request trends and patterns in customer support requirements. Escalates tier three level trouble tickets where appropriate.- Research and provide response to customer service requests, utilizing tracking/ticketing systems to track and identify customer needs, as well as discussing requirements with the customer to resolve the customer need.- Install, configure, troubleshoot, and maintain customer IT hardware and software.- Ensure application of information security/information assurance policies, principles, and practices in the delivery of customer support services

Certificates: Information Assurance, Operations Security, Operations Excellence, Essentials to Electronic Communication, U.S. Army Morale, Welfare, Recreation, Army Civilian Training & Leadership Training, CYMS (IMCOM Academy/ Skillport), CES Foundation, CES Basic (Resident Course), MWR TMO, AR 215-1, Handling ConflictUse of Child Youth Management System (CYMS) to maintain staffing, run program rosters, program maintenance, and pull end-of-year/annual reports (staffing, financials, & programming). Installing computers and printers within the office, Riley Community Center, and various other locations. Concisely communicating reported data to management and senior management, internal and external customers, military officials, and local community members. Completed objectives utilizing Microsoft Office tools, including Word, Excel, PowerPoint, Access, and Outlook, and Management Information Systems such as Child Youth Management Systems (CYMS) database compilation, scheduling, and managing personally identifiable information (PII) of our customer base.Tasked with assisting the FTS on CCTV maintenance/hot-issues. Backing up the FTS while on leave.

Led small teams (3-5) on project-based assignments at a US military installation abroadManaged a year-round sports program of 500+ registered/participating individualsRoutinely briefed a wide range of customers (US military, civilians, contractors, and foreign military) regarding programs on and off installation. Highly proficient with CYMS (Child Youth Management System) database. Comfortably used program for a wide array of tasks and reportsResponsible for the physical security of PII of customers/clients. Also responsible for the security of the information electronically

Assist in a wide array of tasks to help achieve the mission of serving US service members and families abroad