Service-Now ticketing system

• PC Imaging/reimaging, repair, maintenance, troubleshooting, setup and upgrades• Setup and maintain active directory• Data migration• Basic configuration of routers, hubs and switches• Network troubleshooting

PC, POS Systems and server troubleshooting, repair, maintenance, setup, and upgradesPC imaging, problem solving, active directory and setupPerforme regular system backups and recovery procedures, closely following SOPs to ensure Federal systems security Oversaw installation and updating of software, as well as the setup and troubleshooting of all equipment.Oversaw the investigation and resolution of hardware and software issues.Mentored techs, gave advice and guidance.

Troubleshoot and resolve issues that result from client laptop/desktop computers and peripherals.Ensure customer issues/tickets are resolved in a timely manner. Assist users with packaged software and some basic support of critical applications.Software installations and license tracking and support. Provide hardware support to end users (laptop, desktop, related accessories, printers, copiers, telephones, etc).

PC troubleshooting, repair, maintenance, setup, and upgradesData migrationNetwork troubleshooting to quickly identify and resolve issuesExperience configuring, monitoring, upgrading and maintaining systems hardware, software and related infrastructurePC imaging, problem solving, active directory, setup, and Windows 7 deployment in a hospital environmentPerformed regular system backups and recovery procedures, closely following SOPs to ensure system securityHelped resolve virus outbreak as member of a team that quickly isolated and removed virus that had infiltrated systemsBasic configuration of Cisco routers, hubs and switches.

PC maintenance, setup, and upgrades.

I troubleshoot and repair computers, monitor lab computers, help students with their computer problems and homework.