David Inglessis Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Orchestrate the successful onboarding of GovCloud customers at Federal and Provincial levels, as well as Commercial enterprise customers, managing the end-to-end journey from contract signing to go-live across North American and LATAM markets.• Led company initiatives to enhance onboarding efficiency and scalability through segmentation strategies and task automation, resulting in team capacity improvements and digitalization. • Introduce and guide customers in leveraging BMC tools and processes by conducting enablement sessions and documented material for optimal utilization of resources.• Capture and deeply understand customers' challenges and aspirations with BMC products, aligning their objectives with overarching success strategies to drive mutual growth and satisfaction.• Champion customer needs and advocate across multiple BMC teams to ensure alignment with present and future requirements, actively evaluating, communicating, and prioritizing product releases to deliver maximum benefit.• Work closely with customers, technical partners, and diverse BMC teams to complete new implementations and on-premises migrations into SaaS environments, proactively addressing challenges and minimizing risks to accelerate time-to-value.• Identify expansion opportunities during the onboarding phase (Qualified leads, licensing, new products/offerings).• Provide leadership visibility into ongoing projects by developing, managing, and executing customer success plans utilizing Gainsight, ensuring alignment with organizational goals and objectives.

Toronto, Ontario, Canada

Account Manager at Connexions Software, responsible for: • Manage a pipeline of accounts constituted by multiple B2B clients (Banks, Brokerages and Appraisal Management Companies) • Find volume growth opportunities and cross-sale company products to existing clients• Meet customer expectations and work with the product team to develop platform enhancements required by customers• Complete comprehensive monthly and weekly statistical reports and analysis for major clients• Strength client relationships by holding regular meetings for training, reporting problems, and discussing status of the account. • Work with multiple internal teams to resolve customer issues, RFPs, and long-term projects. • Monitor the onboarding phase to streamline processes internally and track the go-live journey• Partner with new vendors to expand opportunities for existing clients

Toronto, Ontario, Canada

• Utilize Salesforce for the US market to create segmented emails lists for marketing campaigns and own data entry for CRM Tools• Compile target lists of companies for partnerships for both Domestic and the US business lines• Assist in the annual sales planning process, including gathering client volume data.• Coordinate sales events, including preparing invitation lists, sourcing and securing venues, prizes, coordinating with marketing on communications and signage• Assist with conducting market research and analysis, keeping current with industry trends• Provide training to clients via Chime, Zoom, Microsoft Teams WebEx or in person• Review and update content in JIRA to stay on top of release schedules, client needs, and maintenance schedules• Support sales activity reporting and coordinate industry events calendar including Webinars, branch visits, realtor meetings and home buyer seminars etc. • Develop and run email campaigns via GetResponse, measure results of campaigns and report findings to various levels of management• Assist in the Onboarding process for new clients such as Lending institutions and AMCs in Canada, US and Latin America• Support coordination and review of Request for Information (RFI), Request for Proposals (RFP), and Due Diligence responses. Coordinate and collect responses from IT, Legal, HR and other departments, using the proposal software Loopio

Markham, Ontario, Canada

Toronto, Ontario, Canada

• Engaged and interacted with customers in accordance with the G.R.E.A.T (Get ready, Engage, Add Value and Transact)• Detected and Fulfilled costumers needs• Promoted the company’s HBC credit and loyalty programs and achieves targets• Maintained a professional and productive work environment• Processed all Point of Sale (POS) transactions accurately and efficiently while maintaining a friendly and professional demeanour.

Toronto, Canada Area

• Booked, Organized and Coordinated staff for social events such as weddings, baptisms, and parties • Projected monthly transportation budget • Reduced 10% transportation expenses • Managed 30 employees, recording time-sheets, shifts and transportation • Supervised and evaluated staff performance• Generated weekly and monthly reports • Coordinated groups of up to 15 employees on more than 30 social events in different locations across the GTA