David Inglessis Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Orchestrate the successful onboarding of GovCloud customers at Federal and Provincial levels, as well as Commercial enterprise customers, managing the end-to-end journey from contract signing to go-live across North.
• Led company initiatives to enhance onboarding efficiency and scalability through segmentation strategies and task automation, resulting in team capacity improvements and digitalization.
• Introduce and guide customers in leveraging BMC tools and processes by conducting enablement sessions and documented material for optimal utilization of resources.
• Capture and deeply understand customers' challenges and aspirations with BMC products, aligning their objectives with overarching success strategies to drive mutual growth and satisfaction.
• Champion customer needs and advocate across multiple BMC teams to ensure alignment with present and future requirements, actively evaluating, communicating, and prioritizing product releases to deliver maximum benefit.
• Work closely with customers, technical partners, and diverse BMC teams to complete new implementations and on-premises migrations into SaaS environments, proactively addressing challenges and minimizing risks to.

Toronto, Ontario, Canada

• Account Manager at Connexions Software, responsible for:
• Manage a pipeline of accounts constituted by multiple B2B clients (Banks, Brokerages and Appraisal Management Companies)
• Find volume growth opportunities and cross-sale company products to existing clients
• Meet customer expectations and work with the product team to develop platform enhancements required by customers
• Complete comprehensive monthly and weekly statistical reports and analysis for major clients
• Strength client relationships by holding regular meetings for training, reporting problems, and discussing status of the account.

Toronto, Ontario, Canada

• Utilize Salesforce for the US market to create segmented emails lists for marketing campaigns and own data entry for CRM Tools
• Compile target lists of companies for partnerships for both Domestic and the US business lines
• Assist in the annual sales planning process, including gathering client volume data.
• Coordinate sales events, including preparing invitation lists, sourcing and securing venues, prizes, coordinating with marketing on communications and signage
• Assist with conducting market research and analysis, keeping current with industry trends
• Provide training to clients via Chime, Zoom, Microsoft Teams WebEx or in person

Markham, Ontario, Canada

Toronto, Ontario, Canada

• Engaged and interacted with customers in accordance with the G.R.E.A.T (Get ready, Engage, Add Value and Transact)
• Detected and Fulfilled costumers needs
• Promoted the company’s HBC credit and loyalty programs and achieves targets
• Maintained a professional and productive work environment
• Processed all Point of Sale (POS) transactions accurately and efficiently while maintaining a friendly and professional demeanour.

Toronto, Canada Area

• Booked, Organized and Coordinated staff for social events such as weddings, baptisms, and parties
• Projected monthly transportation budget
• Reduced 10% transportation expenses
• Managed 30 employees, recording time-sheets, shifts and transportation
• Supervised and evaluated staff performance
• Generated weekly and monthly reports