Dave J. work email
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Dave J. personal email
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David is CEO of TheCustomer.Co, advising senior SaaS executives on building customer focused companies. He is currently supporting a number of B2B SaaS companies and investors in building CS as a company-wide capability. In September 2020, he founded the Customer Success Leaders Institute to improve the contribution and effectiveness of CS leaders globally. His contribution to the field of customer success was recognised when he was named as a Top 25 CS Influencer.Before starting TheCustomer.Co, he founded and was CEO of Clicktools, the global leader in feedback software integrated with CRM. He sold the business to Callidus Cloud in 2014. David took on the role of Vice President and General Manager of Engagement Solutions at Callidus Cloud, responsible for the development of the customer feedback and marketing automation businesses. David is a recognised expert in the area of customer focused organisations. He advises companies on how to improve their results by improving the customer experience at all stages of the buyer and customer journey. He is the author of 'Dynamic Organisations' and 'Becoming Dynamic', both published by Macmillan. Avis CEO Alun Cathcart described David's work as "essential reading for all those who lead organisations in the 21st century". David introduced and managed the UK Service Excellence (subsequently renamed UK Customer Experience Awards) working with the leading UK business magazine, Management Today.David is sought after speaker,combining the practical experience of running a business with a track record of original thinking. When not working, David enjoys his grandchildren, food and wine and watercolour painting - at which he needs much practice!
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Co-FounderClg ForumUnited Kingdom
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Strategic AdvisorSurveyvista Jan 2024 - PresentSanta Clara, California, Us -
CeoThecustomer.Co Nov 2015 - PresentBasingstoke, Hampshire, GbTheCustomer.Co helps companies improve financial performance through customer focus. We help senior leaders improve results and minimise the risk of change by applying tried and tested techniques. We will give you an honest (hopefully not too blunt) appraisal of your situation and what is needed to drive meaningful customer focus. We work across your company, recognising that many of your problems are about getting everyone to pull in the same direction. So if you are seeking help to build a company that profitably wins, satisfies and retains its chosen customers better than the competition, give us a call. -
Founding DirectorCustomer Success Leaders Institute Sep 2020 - PresentDavid founded the CS Leaders Institute with a simple purpose: to improve the effectiveness and contribution of CS Leaders. You can learn more about the Institute's work at www.csleadersinstitute.com
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Vp Customer Success (Interim)Seenit Nov 2021 - Mar 2022Shoreditch, London, GbStepping in on an interim basis to help Seenit further develop it's company-wide customer success capability. Delighted to be working with this enthusiastic and talented team! -
Chief Customer Officer (Interim)Deepcrawl Jan 2021 - Sep 2021New York, Ny, UsDelighted to be helping out part-time with a team I have been coaching for the past 12 months. We will focus on what I think are the two things that drive company growth most effectively. An intense focus on understanding and building repeatable value for customers and building great teams, with great people led by great leaders. The part-time role enables me to continue my work with other clients and continue to develop the Customer Success Leadership Institute.It's going to be a great 2021! -
Interim Director Of Customer SuccessLead Forensics May 2016 - Sep 2017London, England, GbGenerating loyal, successful customers. -
Vp& Gm Engagement SolutionsCalliduscloud Mar 2015 - Oct 2015Dublin, Ca, UsIn addition to managing Clicktools, David now heads up Callidus Cloud's Marketing Automation business. -
CeoClicktools Aug 2000 - Oct 2015Dublin, California, Us -
OwnerClicktools Jul 2000 - Oct 2015Dublin, California, UsResponsible for the management and growth of an innovative internet based software company.
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FounderNovius Ltd 1996 - 2000Management consultancy focused on building customer focused organisations. Worked with senior managers on culture change and customer experience projects.
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Managing Consultant - Customer ExperienceUnisys 1994 - 1996Blue Bell, Pennsylvania, Us -
Managing ConsultantDigital Equipment Co (Dec) Aug 1989 - Jul 1994Led a team of consultants focusing on service excellence and organisational change. Was the youngest person in Europe to achieve the most senior consultant level.
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Programme DirectorManagement Centre Europe Jul 1986 - Aug 1989Responsible for the design, development and marketing of programmes for senior managers in the fields of IT, manufacturing, logistics and quality. Turned around a failing division and grew the business line by over 500%. David was the first Programme Director at MCE to speak on a workshop. He went on to speak on a number of programmes and conferences.
Dave J. Skills
Dave J. Education Details
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University Of LeicesterComputer Science
Frequently Asked Questions about Dave J.
What company does Dave J. work for?
Dave J. works for Clg Forum
What is Dave J.'s role at the current company?
Dave J.'s current role is Co-Founder.
What is Dave J.'s email address?
Dave J.'s email address is da****@****eck.com
What is Dave J.'s direct phone number?
Dave J.'s direct phone number is +144120*****
What schools did Dave J. attend?
Dave J. attended University Of Leicester.
What skills is Dave J. known for?
Dave J. has skills like Customer Experience, Customer Relations, Management Consulting, Executive Management, Customer Insight, Saas, Strategic Planning, Customer Focus, Customer Oriented, Customer Satisfaction Research, Change Management, Salesforce.com.
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