David Jacobs Email & Phone Number

Setting the overall learning strategy for a leading healthcare consulting and research firm. Designing, developing, and delivering training across a variety of modalities. Measuring training effectiveness and working to improve business outcomes.

Greater Chicago Area

Directing the design, development, and delivery of both client-facing and internal training for National Able Network across a variety of modalities. Leading focus groups of organization leadership and other internal stakeholders to determine training needs. Providing guidance to the L&D team regarding design and development standards as well as evaluation guidelines. Established training metrics and other key performance indicators to ensure that both client and employee learning needs are being met. Currently overseeing the implementation of a new Learning Management System that will serve the needs of both job seekers and internal employees. Developing new eLearning modules utilizing Articulate 360.

Greater Chicago Area

Leading the Chicago Cook Workforce Partnership IT Sector Center, responsible for the implementation of a sector-based strategy focused on developing the tech workforce in the Chicagoland area. Hired and led a team of account managers and workforce specialists that annually served the needs of more than 500 clients attending training funded by the Workforce Innovation and Opportunity Act (“WIOA”). Created and utilized data-driven strategies and processes that quickly connected job seekers with local employers, exceeding employment targets by more than 50% annually. Created and diagrammed client workflows using Microsoft Visio. Designed and implemented an online applicant tracking system for the program clients that has since been leveraged by the entire organization. Effective communicator responsible for translating technically dense information regarding IT training and certifications for a non-technical audience. Conducted regular “IT in Ten” webinars providing current information on the tech industry to both organization leadership and job seekers. Established partnerships with local tech companies and formed a “Business Advisory Council” that provided recommendations to the workforce community and local training providers regarding in demand training and certification programs. Organized regular “Techapalooza” job fairs that featured Chicago area employers looking to connect with tech candidates as well as forums on current technologies. Designed and conducted in-person career readiness workshops for workforce system clients. Maintained budgetary and compliance oversight of the program.

Lombard, Illinois

Oversaw operations and services for one of the largest for-profit IT training providers in the Chicago area, with classrooms and meeting spaces across three separate locations. Responsible for providing leadership and vision to a staff of instructors, IT support staff, client service professionals, and career service managers. Led a team of six Career Service Managers responsible for a caseload of 550 unemployed mid-career IT professionals attending WIOA funded training. Responsible for ensuring that clients attend classes within the terms of their WIOA agreement, receive professional certifications based on their syllabus, and reenter the workforce in their trained field. Restructured the Career Services team, allowing for a single point of contact for MicroTrain WIOA clients. Directly responsible for developing client-level Key Performance Indicators that keep clients on a quick path to employment. Improved the case management protocol and implemented a CRM-based triage process that helps the workforce development team quickly identify and address problems associated with individual clients. Designed web-based tools and training that improved client engagement with the Career Services team.Delivered classroom instruction on topics related to resume improvement and social media branding. Led one-on-one and group interview preparation sessions.

Chicago

Led a project to design and implement a proprietary ERP. Conducted interviews with end users throughout the organization including executive leadership, sales management, and line-level employees to gather system requirements. Diagrammed current state and ideal state processes using Microsoft Visio. Designed a system that touched all phases of the client cycle including prospect identification, sales execution, training fulfillment, and student employment. Responsible for establishing key performance indicators for both sales staff and students. Set software feature priorities and led the development team utilizing agile methodologies. Conducted daily stand-up meetings and bi-weekly scrum sessions. Responsible for designing system UI/UX. Delivered written weekly status updates and monthly system reports to executive management. Designed, developed, and delivered multi-modal training to support the software rollout. Developed eLearning utilizing the Articulate suite of software tools. Responsible for maintaining product backlog post-rollout.

Oakbrook, Illinois

Developed and oversaw business for a firm that provided corporate training solutions to Fortune 500 clients. Responsible for developing leads and generating sales utilizing cold calling, trade exhibitions and local networking. Analyzed client requests for proposal and developed proposals, including project budgeting and pricing. Identified and prepared consultants for participation in project and staffing opportunities. Reviewed project work with Principal Consultant to ensure uniform quality and adherence to client specifications. Expanded client base from $400,000 in revenue during 2005 to approximately $2.0M in 2008. Major clients included Abbott Laboratories, Baxter Pharmaceutical, McDonald’s, Walgreen’s, Kaplan, General Growth Properties and OfficeMax.

Bachelor Of Arts (Ba), Telecommunications

Education record