Support Engineer
Current* Designs, deploys, and supports LANs, WANs, network segments, Internet, and intranet systems, along with debugging slowness issues and identifying network bottlenecks* Helps establish network specifications by conferring with the management: analyzing traffic flow, access, information, and security requirements* Upgrades and expands the network by configuring and deploying infrastructure to achieve bandwidth requirements* Maintains network performance through network monitoring and performance tuning* Troubleshoots network issues as they occur and escalates to vendors as necessary* Ensures network security through administration of network access control systems, monitoring routers and servers, evaluating logs, and updating access lists and firewalls* Responsible for router and switch administration, including interface configuration and routing protocols, maintaining VPN gateways, and monitoring systems* Performs network address assignment and keeps IP records and DNS entries current* Administration experience with wireless technologies, preferably Cambium and Ubiquiti* Experience with MikroTik routers* Assists the Helpdesk with individual user internet connectivity issues, email and hosting questions and configuration, and VoIP settings* Supports Customer Service with the resolving Helpdesk Tickets* Protects organization's value by keeping information confidential* Performs other tasks as assigned by the Director of Operations and Ownership* Ability to work independently with local and remote team members
