UGK SME for various implementation projects. Build and distribute reports via BI/Cognos reporting. Responsible for generating and manipulating Business Rules. Conduct daily audits for HR and Payroll departments utilizing UKG Pro Workforce Management. Partner with an HR team of 4 to strategize, develop and implement processes and workflows that allow for increased efficiency within the organization. Identify and resolve technical issues impacting daily operations. UKG systems admin with profile set up, monitoring and updating duties.

Domain expert and sole Super Admin in the Benefit, HR, Time & Attendance and Training platforms: Ease, Emtrain, UKG Dimensions and UKG Workforce Management. Led an implementation, optimization and adoption of UKG. Built and distributed reports via BI/Cognos reporting. Implemented and maintained Business Rules. Led a full benefit roll-out from implementation to execution of employee elections. Executed daily system audits and updates to increase efficiency and functionality. With an HR team of 4, strategized, developed and implemented processes and workflows that allowed for increased efficiency within the organization. Identified and resolved technical issues that impacted daily operations. Systems admin for all utilized platforms; creating, monitoring and updating employee profiles.

Tracked KPI to correctly distribute STIs (short term incentives) for Directors and above. Oversee (DE&I) Diversity, Equity & Inclusion, generating and distributing reports to internal and third-party vendors for compliance. Monitored and reported headcount for the Executive team. Ensured reporting was accurate for monthly “Hands Meeting”. Led and guided a team of 3 HR Representatives. Produced and maintained system workflows, testing frequently to ensure accuracy. Oversaw new hire and contractor onboarding. Tracked and audited all terminated employee access, establishing a self-service system to retrieve tax and payroll documents. Collaborated with management to create and input new job codes. Entered Payroll and HR information into HR database, UKG Dimensions. Keyed and updated local and global currency conversion rates. Conducted audits to validate data is accurate and in sync between UltiPro, Smart Recruiters, Lever and other systems.

Built advanced reports/queries, including writing, maintaining and supporting a variety of reports or queries utilizing appropriate reporting tools. Managed a team of 4 HR Representatives who handled the day-to-day functions of HR. Maintained data integrity in systems by running queries and analyzing data. Conducted audits and reconciliation exercises to validate data is accurate and in sync between ADP, UKG and other systems. Supported the implementation maintenance of various modules with ADP and UKG. Entered Payroll and HR information into HR database. Maintained tracking and reporting of compliance related data in ADP, such as EEO, ACA and authorization to work in US. Maintained processes for obtaining and tracking applicant flow data and expanding turnover data down to Location, Title, Supervisor/Manager. Conducted training, including developing user procedures, guidelines and documentation. Trained internal customers on new processes/functionality, utilizing partnerships, staff, and technological resources to deliver learning and development programs that align with the purpose of the organization. Worked with Payroll in UKG Dimensions as an auditor and Payroll backup. Collaborated with internal team members to develop system guidelines, and best practices related to work responsibility for end users and learning content developers.

Market management for several books of business within 6 direct reports. Responsible for migrations from Workday and ADP to UKG. Onboarded all potential clinicians within all books of business. Utilized excel to track compliance. Assisted with stipend payouts for all active clinicians. Partnered with accounting team to streamline processes and implementation of General Ledger. Utilized Excel to track and deliver merit increase pay, bonuses and off cycle pay. Batched and ran Weekly and Bi-Weekly Payroll for over 2,000 employees without discrepancies. Responsible for creating and terminating Physician assignments within UKG Dimensions. Utilized Excel and Oracle to manage provider specific salary.

Manager/Subject matter expert on all new business onboarding processes with 4 direct reports. Collaborated with vendor management and client to collect and audit credentials for upcoming assignments. Developed and maintained compliance tracking spreadsheets for accurate reporting via UKG’s BI/Cognos to the client. Responsible for Workforce 2.0 and the SharePoint data files to track each new applicants’ progress through the onboarding experience(Boomi) and maintaining best practices for new as they join Parallon (HWS) and premier client, CHS and Tenet Health Solutions. Conducted employment screening qualifications including physician credentialing, drug testing and government background screening.Payroll- Analyzed and amended Payroll adjustments to ensure all payments were accurate and timely. Reviewed Time Detail and Unapproved Time Reports with infrastructure management for compliance audit purposes. Charted and processed shift premium bonuses, stipends and housing subsidies for both per diem and travel nurses. Established operating mechanisms with management to provide support to Finance department. Led training meetings on multi-state wage and hour laws. Demonstrated strong client service orientation as a product of customer service work experience. Interacted with clients in a professional manner and responded quickly to customer requests.

Led a full implementation from ADP to UKG. Managed daily UKG audits of reconciliations, sales, deposits, payroll and product inventory. Utilized Bi/Cognos to report P&L, Headcount, EEO, etc. Implemented a receiving process with appropriate logs and credit memos to ensure all invoices and credits were received daily and accurately. Reduced food, beverage and other operating costs through system development, accurate forecasting and client facing vendor management. Utilized journal entries, sales reports and credit card settlement reports to balance daily revenue. Managed 5 analysts throughout 4 regions to ensure reconciliations and monthly budgets were correct.

Managed Onboarding and Recruiting Gateways within UKG and Boomi. Led high-volume payroll processing functions (2500+ average paychecks per pay period) for healthcare employees located throughout the western half of the US. Managed reporting via Bi/Cognos for the Payroll and HR departments for monthly and quarterly meetings. Developed rapport with Healthcare customers, ensuring continued growth and forward thinking on payroll processing techniques. Researched and provided payroll transaction resolutions with accounting staff.

Instrumental in the development, implementation and management of Eatech, a product planning and inventory control management software. Utilized Excel in conjunction with payroll applications ADP, UKG and TMx to close the pay period for 5,000 Starr Restaurant and catering employees. Recorded and verified employee sick, vacation and personal days working Time Detail Reports. Responsible for P&L, Headcount, EEO and various other reports for the department and company.

Increased company sales percentage through extensive product knowledge and market research. Directed and actively participated in Customer Service conferences with management. Developed progressive UKG workflow guides to provide excellent customer service.

Managed HR platform, UKG. Created monthly headcount and various reports via internal platform reporting tool. Managed recruiting and onboarding. Reported customer dissatisfaction and pursued resolution through client visits. Increased sales through market research and analysis. Worked closely with management to improve website and marketing communications. Recorded and verified employee sick, vacation and personal days working UKG Time Detail Reports.