Senior Ux Researcher
Current- Planning, conducting, analyzing and presenting UX Research at all stages of the product development life cycle; - Socializing and advocating for the integration of research insights into the decision-making process; measuring research impact;- Gathering or clarifying research questions and managing stakeholders expectations to ensure alignment on goals and deliverables; maintaining active engagement throughout the research process;- Conducting foundational/exploratory… Show more - Planning, conducting, analyzing and presenting UX Research at all stages of the product development life cycle; - Socializing and advocating for the integration of research insights into the decision-making process; measuring research impact;- Gathering or clarifying research questions and managing stakeholders expectations to ensure alignment on goals and deliverables; maintaining active engagement throughout the research process;- Conducting foundational/exploratory research that directly informed the company’s strategy and drove innovation, which resulted in a patent and fulfilled my childhood dream of becoming an inventor;- Running concept testing, the midway method between foundational and evaluative research, to assess early product ideas, reduce guesswork, and help move the design work forward;- Running evaluative/tactical research, such as usability testing, to assess design concepts on metrics directly tied to business profitability (e.g., reliably completing the setup of new paid users, time to assign new licenses, etc.);- Conducting end-to-end Beta programs to test new products/features in controlled environments with real users and real-world consequences;- Establishing research ops infrastructure, including processes for participant management, research knowledge management, and governance (compliance with ethics, safety, and legal standards in UX Research);- Running CSAT, SUS, and UMUX-Lite surveys using Qualtrics for data collection, R for analysis, and Quarto for reporting;- Collaborating cross-functionally with designers, PMs, and engineers to ensure user centricity, business viability, and technical feasibility within the product development process;- Leading research democratization efforts by teaching and enabling PMs and designers to conduct tactical research, empowering them to own the process within their product areas; Show less
