• Travelled extensively across Europe on a weekly basis to client’s offices to support an Active Directory migration• Initiation of domain migration activities in accordance to prescribed Implementation Guide• Install/configure printers (MFD), Desktops and Laptops• Execute defined post migration Q&A checklist and remediate or escalate issues as necessary• Escalate problems or issues to the designated Technician Lead on-site• Be able to communicate effectively with non-IT… Show more • Travelled extensively across Europe on a weekly basis to client’s offices to support an Active Directory migration• Initiation of domain migration activities in accordance to prescribed Implementation Guide• Install/configure printers (MFD), Desktops and Laptops• Execute defined post migration Q&A checklist and remediate or escalate issues as necessary• Escalate problems or issues to the designated Technician Lead on-site• Be able to communicate effectively with non-IT users complex IT issues• Managed a team of up to five floorwalkers\Deployment Engineers• Form a working relationships and gain trust with onsite client lead(s)• Maintained a personable and professional relationship in all client interactions (walk-ups, inquiries, desk-side visits, status calls etc.) Show less

Also gained Level 2 coaching certificate during my playing time