End User Services consists of 6 towers, each with a manager dedicated to the same goal of providing world class service to our internal users. Below is a very brief outline of each tower within my team and how they contribute to this goal.Support Services:• Provides level 2 and 3 service center services to over 20,000 employees• Executive Support for our ELT, corporate and regional board members, and other VIP associates Asset Management Services:• Maintain accurate account of 15,000+ IT end point assets• Manage all lease schedules and negotiations for equipment purchases• Negotiate and manage enterprise agreements with Microsoft and Adobe and OracleDesktop Engineering Services:• Responsible for all end point image design and updates• Manages all monthly OS security and feature patching as well as third party patching• Responsible for all end point equipment deployments• Packaging and delivery of applications for associate consumptionO365 Administration and Field Support• O365 administration including Teams, SharePoint, and various other Microsoft productivity solutions• All mail flow including Exchange and SMPT servers as well as Proofpoint mail flow management• Field Service for 12 distinct regions throughout the U.S. Mobile Administration Support• Manage all contracts and services for 8,000+ mobile devices including mobile phones and tablets as well as semi-truck mounted data gathering devices. • Manage all aspects of Mobile Device Management tools for securing mobile investmentsService Transition and Training Services• Involved in nearly all technical deployment projects to assist users in transitioning to new solutions• Serve as the primary communications arm of EUS to the company • Manage all knowledge base and training materials for EUS IT teams• Create training materials, videos, and provide in person training sessions to introduce users to new IT features. I am fully responsible for all forecasting and budgeting as it pertains to any EUS function. 2022 budget is in excess of $11M with expectations of continued growth into 2025. 2022 will bring the addition of a 7th tower for managing DFA’s 27,000 ruggedized mobile devices.