Responsible for nurturing and scaling enterprise platforms to accelerate Abbvie’s digital solution delivery capabilities. Charged with forming, leading, and influencing multi-disciplinary teams of internal and external resources to offer enterprise scale solutions with impact across Abbvie.• Responsible for more than 10 business applications including Jira, Confluence, Qtest, Tosca, SonarQube, Clarity, Kneat, and various Azure DevOps services that support Portfolio & Project Management, Quality & Compliance, and DevSecOps functions across Abbvie.• Managing more than 15 people with a resource mix of managers, employees, matrixed teams, virtual teams, contractors, and managed service providers.• Lead, analyze, and execute enterprise and domain strategies across all systems and platforms supporting business and technology delivery teams.• Partner with delivery leaders to drive efficient high-quality solutions that impact patients and their communities for the better.• Provide strategic guidance, thought leadership, issue escalation and resolution to delivery teams.• Ensure initiatives are on track, appropriately resourced and risks and issues are suitably managed. • Partnering with Service Providers and other BTS organizations to establish standards, gain alignment and shepherd technology, policy and procedure improvements in support of a multi-year strategic plan.• Manage performance, provide timely feedback, reward and recognize valuable achievement, and develop talent.

Directed global software development teams with a guiding purpose of delivering scalable, SaaS applications and services for mobile apps, machine learning, digital transformation, and external-facing websites. Charged with DevOps transformation and the implementation of technologies to automate a complex technical landscape and accelerate the delivery of high-quality business solutions.• Led onshore and offshore software development teams responsible for the operations and support of cloud-based, open source and .Net software application development.• Managed 8 direct reports and more than a dozen global cross-functional team members.• Hired, retained, and promoted strong talent to develop teams of highly skilled professionals.• Collaborated with senior management to produce and drive product vision, roadmaps, and deployment plans.• Owned and directed projects to achieve quality application delivery as defined by business stakeholders and senior leadership.• Partnered with business stakeholders to evaluate and negotiate feature, schedule, and resource trade-off decisions. • Managed software design process with technical stakeholders and development teams to ensure standards and best practices.• Defined and managed direct and indirect project forecasting and budgeting.• Reduced costs and improved profitability ($50K/mth) by transitioning in-office processes to a mobile platform for client facing employees. • Leveraged operational automation, robotic process automation (RPA), and machine learning to meet and exceed client performance metrics ($4K-$7K/wk).• Led teams with direct responsibility for the development of customer telemetry data generation, integration into machine learning processing, and presentation of analysis output as business opportunities for cost savings or revenue gains.

Engaged by Fortune 500 companies to provide Agile and DevOps transformation of best practices and organizational change across diverse industries including Financial, Telecom, Retail, Manufacturing, Distribution, e-Commerce, Geo Data, Digital Marketing, and Rail Transportation.• Delivered Agile Kanban to Business Intelligence and Data Warehouse Products teams.• Introduced and adapted Agile best practices for enterprise architecture teams.• Collaborated with cross-functional global teams for timely execution of new business initiatives.• Developed and implemented global resource requirements, plans, and budgets.• Identified, recommended and implemented software development process improvements, strategic business process improvements, and manufacturing process improvements.• Delivered hands-on business product management and analytical support.• Developed and implemented goals, objectives, policies, procedures and standards for enterprise programs.• Led collaborative discussions with global stakeholders to facilitate planning and design of industry leading product development.• Hands-on Agile leadership and coaching up through C-level.• Team sizes varied from 5 to 45+ active members consisting of cross-functional and vendor-provided resources.• Agile/Scrum pilot demonstrated 70% feature ROI by third of five scheduled releases. Pilot success paved way for enterprise adoption of Agile/Scrum software development practices.• Successfully delivered a $2M, 2- year initiative back under cost and milestone control.

Directed and managed enterprise processes, applications, and teams in support of a digital marketing company.• Delivered projects on-time and on-budget for enterprise products and services.• Led cross-functional Agile teams for product development and implementation supporting new and existing revenue streams.• Managed 5 direct reports and led 6+ cross-functional allocated resources.• Negotiated agreements and maintained vendor relationships.• Increased efficiencies, enhanced quality, reduced expenses, and heighten profitability by collaborating with business unit leaders to improve operational processes and/or products.• Identified and defined opportunities for new enterprise products and processes that fulfilled revenue or efficiency needs for the business units.• Collaborated with client and business leads to identify and implement highly effective e-marketing solutions to meet or exceed customer acquisition goals.

Directed project teams in the ongoing development of customer-facing sales channels; e.g. $4.6B B2B website grainger.com, $100M e-Catalog CD-ROM, and other projects related to Grainger’s e-Commerce capabilities.Successfully tested and tuned Grainger’s SAP enterprise systems ensuring hardware and software performance met or exceeded business requirements.• Selected by leadership team to co-lead Volume Performance Testing (VPT) of first generation SAP implementation. Assumed the responsibility of identifying mission critical Grainger processes for volume and performance testing.• Facilitated the definition, preparation and execution of test cases across 10 Grainger process teams.• Produced the daily scheduling of activities for the VPT team; 15+ team members comprised of vendor and Grainger technical, operational, and process leads.• Using Scrum and Agile methodologies, successfully executed 1000 hours of testing in 6 weeks and successfully executed 200+ hours of post-VPT testing in 3 weeks.• Successfully brought a $1M+ project back under cost and milestone control. Ensured adherence to Grainger software development processes, as well as Scrum, XP, Agile and Rational Unified Process (UP) for software development.• Delivered industry leading solutions via cross channel collaboration of Sales, Legal, and IT.• Expanded and delivered federal compliance initiatives for grainger.com website.

Directed program activities and teams in support of mission critical IT services resulting in $15M+ annual revenue.• Managed 10 direct reports whose technical support responsibilities included Signaling System 7 reliability and conformance, Signal Transfer Point implementation and maintenance, and FCC merger compliance across a 5-state region.• Directed program managers, project managers, analysts, and developers for a $1.5M trouble reporting and management system.• Participated in the successful project management and implementation of a $35M telephony network (SS7) monitoring system.• Contributed to the successful project management and implementation of 2 $10M call centers. • Implemented an advertisement insertion systems located in IL, MI, and OH.