During my experience in customer service, I have gain passion, acknowledge, and leadership to teach other the best way to deal and resolve different issues according to the line of business or product I'm are working on.I have the capacity to carry out passenger and customer service activities in general, with knowledge of procedures and regulations of local authorities (Civil Aeronautics) and international authorities such as FAA, CBP, DSH and TSA. I find myself in the capacity to carry out teamwork, with the ability not only to fulfill my tasks but also to guide a group to fulfill a certain job; incorporating values ​​such as humility, respect, honesty, seriousness, punctuality, efficiency, partnership and love of work. With experience in the management of personnel and customer service in various areas, taking as a reference local and company policies when giving an assertive response with the people involved and / or employees, being a leader in making the right decisions in an environment where high pressure and stress are handled. Promote the ideal interaction with oneself, with others and with nature in work and social contexts. Understand and produce texts in Spanish/English in written, auditory and oral form.