David Duffield Email & Phone Number

San Diego, Ca, Us

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Newark, California, Us

Liaison between business users, executives, and development teams to document requirements, configure changes and/or work with developers, perform system testing, coordinate UAT, and manage the change process through to production. Managed direct reports and both on-shore and off-shore development personnel.Salesforce Sales Cloud platform owner including architecting the end to end Quote to Order life cycle for both software and project based product lines.Lead project manager and SME for Salesforce CPQ (prev Steelbrick) implementation including managing 3rd Party consultants, design, development, and data management. Post go-live support and enhancements including hands on experience developing and maintaining price rules, price actions, approval processes, and customizations to the CPQ process.Road Map and project prioritization.

Newark, California, Us

Business Process Architect for custom order/fulfillment process in Salesforce. Eliminated aging legacy systems and outdated, inefficient, and broken processes. Incident triage and support for Salesforce Sales Cloud, Service Cloud, and SFDC Platform issues including standard and customized functionality. Salesforce Administrator including the development of Process Builders, Validations, Workflows, Approval Processes, User Management and Security, and other similar tasks. General process improvements including the development of a corporatewide cross-functional SKU Governance policy and procedures for subscription and service-based products. Managed product selection and implementation of a variety of Salesforce eco-system solutions including: Sales Compensation (Xactly); Telephony call center (Serenova/LiveOps); and FedEx Management of vendor relationships.

Newark, California, Us

Administer, maintain, analyze, and modify systems for Finance, Accounting, and Sales organizations. Including new installations, upgrades, trouble shooting, and security and user management.Within the SAP-BPC environment, designed a Human Capital Management Application used for tracking open the movement of employees and requisitions.Managed the implementation of SAP’s Business, Planning, and Consolidations (BPC) enabling one platform for analyzing forecast and actuals for headcount, sales, and accounting for BOD and internal reporting. Support and management of Softrax (revenue and AR), SAGE Platinum (G/L), SAGE Fixed Assets, Changepoint (time management), Vertex and other systems.

Newark, California, Us

Responsible for all aspects of the company's revenue stream and bookings from pipeline management to BOD reporting.SME and trainer for the implementation of Softrax Operations which streamline revenue recognition, accounts receivable, and fulfillment into one integrated system for the first time. Designed, built, and implemented a contract and revenue tracking database replacing cumbersome and error prone excel spreadsheets.Reviewed and interpreted revenue generating contracts in order to properly recognize software and services revenue in accordance with US GAAP and SOP 97-1.Managed Accounts Receivable personnel.